RN Transfer Center

Description

Rapides Regional Medical Center

RN Transfer Center Full Time, 11am-11pm, 3 days per week, Monday thru Thursday

Do you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Rapides Regional Medical Center have the opportunity to make a real impact. As a RN Transfer Center you can be a part of change.

Benefits

Rapides Regional Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

* Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free Air Med medical transportation.

* Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

* Free counseling services and resources for emotional, physical and financial wellbeing

* 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

* Employee Stock Purchase Plan with 10% off HCA Healthcare stock

* Family support through fertility and family building benefits with Progyny and adoption assistance.

* Referral services for child, elder and pet care, home and auto repair, event planning and more

* Consumer discounts through Abenity and Consumer Discounts

* Retirement readiness, rollover assistance services and preferred banking partnerships

* Education assistance (tuition, student loan, certification support, dependent scholarships)

* Colleague recognition program

* Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

* Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note:

Eligibility for benefits may vary by location.

It is an exciting time to be a nurse at HCA Healthcare! Come unlock your career potential and see how rewarding it can be to reach your personal and professional goals. Help to advance the practice of nursing and improve positive outcomes for your patients as a RN Transfer Center. We want your knowledge and expertise!

Job Summary and Qualifications

The Transfer Center RN is responsible for coordinating direct admissions and hospital transfers to and from RRMC. The Transfer Center RN is also responsible for performing bed management duties.

What you will do in this role:

* Work in a customer-centric transfer call center; respond to all callers with the aid of an electronic database of service profiles, approved clinical protocols and healthcare information.

* Follow specific protocols, policies, procedures, andutilizeestablished resources.

* Work collaboratively with team members ensuring appropriate patientadmission and patient placement.

* Work collaboratively with team members to ensure exceptional consumer experience.

* Efficiently and effectively,manage all hospital transfers. Consult with on-call physiciansregardingpatient ca reissues, needs and concerns,advisewhenappropriate.

* Establish andmaintaina high degree of awareness and knowledge of hospitals' medical staff, services, and special programs.

* Assist in data collection, monitoring, evaluation, andanalyzing oftriage problems for the purpose of developing and implementing protocols, policies, and procedures.

* Exhibitand model exceptional customer relationshipbehaviors, including telephone and personal contact withall ofthe call center's customer groups (i.e.physicians and their office staffs, callers, and fellow employees).

* Maintain composure and customer-centriccommunication with challenging callers.

* Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement."

* Prioritizes workload to effectively perform bed management duties whilefacilitatingtransfers to and from RRMC.

* Other duties as assigned.

* Must be proficient in EMTALA.

* Exceptional communication and interpersonal skills with physicians and their offices to coordinate admission.

* Problem-solving skills todeterminethe best course of action, which will be satisfactory to the patient, the physicians, and the hospital.

* Knowledge of basic hospital services.

* Ability to analyze information of a complex nature.

* Ability to organize and prioritize multiple complex tasks.

* Proficient in Microsoft Office applications, Internet searches, and relevant data bases.

* Ability to work independently and under pressure to follow through on issues.

* Ability to communicate clearly and concisely, both verbally and in writing.

* Ability toestablishand maintain long-term customer relationships, building trust and…