Clinical Director-Surgery General

Summary

Manages the nursing services and staff for a department; ensures quality and full compliance with relevant policies and standards.

• Implementing and monitoring programs and practices for the delivery of safe and efficient quality nursing care for patients and their families
• Ensuring consistent application of nursing services policies and standards throughout the organization
• Monitoring patient outcomes and quality and effectiveness of nursing care
• Overseeing performance of teams; identifying and addressing staff training and development needs
• Apprising medical staff, department heads, and administrators in matters related to nursing service and strategies
• Standard I:
  Financial Management
  • Recognizes the impact of reimbursement on revenue
  • Understands the relationship between values‑based purchasing and quality outcomes with revenue and reimbursement
  • Creates, monitors, and analyzes a budget; explaining variance
  • Conducts ongoing evaluation of productivity, forecasting future revenue and expenses
  • Documents capital appropriations and project authorizations
• Standard II:
  Human Resources Management
  • Evaluates and specifies the critical resources required to accomplish the team's objectives
  • Initiates requests for required resources based on staff competency with patient acuity
  • Allocates team resources responsibly and equitably within the scope of labor laws
  • Calculates resource usage to set a baseline for comparison
  • Discovers opportunities to improve resource utilization
  • Implements changes in role consistent with scope of practice
  • Anticipates and plans for admission/discharge/transfer needs to facilitate patient flow
  • Resolves conflicts in a wide variety of situations, such as workload allocation, schedule overlap, etc.
  • Adjusts management and personal style to fit the needs of different people and situations
  • Explores motivational factors and tailors motivational efforts to individual needs and situations for the department
  • Conducts evaluations on personnel performance at the workplace and recommends improvement plans
  • Coaches others on operating personnel management systems and their processes
• Standard III:
  Relationship Management and Influencing Behaviors
  • Situation Management
  • Identifies issues that require immediate attention
  • Applies principles of crisis management to handle situations as necessary
  • Manages conflict
  • Promotes team dynamics
  • Mentors and coaches staff
  • Promotes Professional Management
  • Promotes and encourages stress management
  • Encourages participation in professional action
  • Principles of self‑awareness
  • Fosters a healthy work environment
  • Diversity
  • Understands the components of cultural competence as they apply to the workforce
  • Maintains an environment of fairness and processes to support it
  • Capitalizes on differences to foster highly effective work groups
• Standard IV:
  Performance Improvement/Safe Practice/Quality Care/Regulations
  • Assesses customer and patient satisfaction while developing and implementing strategies to address satisfaction issues
  • Provides direct service to internal or external customers
  • Facilitates the resolution of customer problems, issues, or concerns
  • Monitors and promotes workplace safety requirements resulting in positive patient outcomes
  • Applies systems thinking knowledge as an approach to analysis and decision‑making
  • Demonstrates accountability for nursing research and quality improvement activities
  • Provides evidence‑based nursing care
  • Promotes and communicates patient information effectively across the continuum of care
• Standard V:
  Leadership
  • Serves as a leader of patient care
  • Utilizes an appropriate style of leadership: autocratic, democratic, laissez‑faire/free rein, etc.
  • Demonstrates leadership qualities: intelligence, influence, determination, integrity, confidence
  • Manages own behaviors during interactions, such as feedback giving, to shape workplace events
  • Utilizes positive reinforcement to motivate and attain desired behaviors; increases productivity
  • Employs leadership theories, such as contingency and transformational, and associated techniques
  • Applies techniques of “action learning” to problem solve and personally reflect on decisions
• Clinical Performance Improvement
  • Shares experiences with…