E-Commerce Growth Specialist

Job Summary

The E-Commerce & Marketing Specialist supports the day-to-day operations, advertising coordination, and executive support functions of Covey Rise. This role is responsible for managing Shopify order processing, customer service, subscriptions, fulfillment, and inventory while also supporting print, digital, and web advertising efforts. The position serves as a key point of contact for advertising partners, providing administrative and communication support to the Publisher.

This is a hands-on, detail-oriented role that bridges operations, marketing, advertising, and executive support.

• Process all product and magazine orders through Shopify
• Create shipping labels, pack, and ship in-house orders
• Coordinate replacement copies for missed or damaged issues
• Manage gift notes and subscription premiums
• Forward and coordinate third-party fulfillment orders as needed
• Maintain monthly inventory counts and fulfillment supplies
• Order office, shipping, and fulfillment supplies as needed

• Serve as the primary point of contact for customer service via phone and email
• Assist customers with subscription questions, renewals, address changes, and account consolidation
• Work directly with the Strategic Fulfillment Group (SFG) on subscription submissions, customer issues, and reports
• Submit third-party subscriptions via required spreadsheets
• Track and document subscription-related issues and resolutions

• Serve as a liaison between Covey Rise and current advertising partners
• Communicate with advertisers regarding:
• Ad specifications and deadlines
• Print, digital, and web placement details
• Proofing coordination and confirmations
• Maintain advertising records, coverage spreadsheets, and related documentation
• Assist with onboarding new advertising partners by:
• Responding to inquiries
• Gathering required information and assets
• Coordinating internal handoff and follow-up
• Support digital and web advertising placements as needed, including basic coordination with internal teams or vendors

• Provide administrative and operational support to the Publisher
• Assist with scheduling, email correspondence, and follow-ups
• Help organize advertising materials, reports, and internal documentation
• Support communication between the Publisher and advertisers, partners, and vendors
• Assist with special projects, reporting, and operational tasks as assigned

• Answer incoming phone calls and emails
• Process incoming mail, deposits, and documentation
• Assist with basic bookkeeping support, including check handling and documentation
• Maintain organized digital and physical filing systems
• Support general office operations, cleanliness, and daily workflow

• Experience with Shopify or similar e-commerce platforms
• Strong organizational and communication skills
• Comfortable working with spreadsheets and basic data tracking
• Ability to manage multiple workflows across operations, advertising, and admin support
• Attention to detail and ability to follow established SOPs
• Professional written and verbal communication skills

• Experience supporting print or digital advertising
• Familiarity with subscription-based businesses or publishing
• Customer service experience
• Comfort working directly with executives and external partners