Assistant General Manager

Assistant General Manager – San Carlo Restaurant Group

San Carlo Alderley Edge are hiring an Assistant General Manager.

Competitive Industry pay (based on salary & Tronc).

The Distefano family, spanning two generations, started San Carlo over 30 years ago and has seen it grow to twenty‑five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester – and with a growing list of overseas sites, including Kuwait, Bangkok, Qatar and a new site set to open in Miami.

• Free Meals on Duty – Delicious, healthy meals, all free
• 50% Staff Discount – For you and your friends and family in any of our restaurants across the UK
• Refer a Friend – Bring your friends and earn up to £1,000 per person
• Elevate Training Academy – Commitment to training and continuing professional development with our San Carlo training app
• Volunteering Days – Give back with dedicated volunteering days, making a positive impact in your community
• Squadra App – Offering discounts and rewards with thousands of companies worldwide
• Wagestream – Access to earned pay at any point of the month
• Legal and Financial Advice – Free legal and financial advice for you and your family
• Colleague of the Month – Monthly recognition awards celebrating all San Carlo colleagues
• San Carlo Awards – Our annual awards celebrating the incredible talent and hard work of our colleagues
• Global Opportunities – The chance to work at one of our many international restaurants, from Dubai to Miami
• Best in Class Pension – Partnered with an industry‑leading pension provider, ensuring your hard work today supports your tomorrow

• Oversee the day‑to‑day operations of the restaurant, deputising for the General Manager when they are not on shift
• Undertake all Duty Manager responsibilities where relevant/needed
• Ensure Duty Managers have an up‑to‑date Talent Pipeline for their departments with training needs and succession plans
• Hold monthly reviews with all Department Managers reporting to you to ensure all KPIs are being achieved; report each meeting to the General Manager
• Manage monthly results from Department Manager KPIs
• Manage customer satisfaction regularly using the tools available, ensuring all guest feedback is dealt with professionally and efficiently
• Conduct probationary reviews and appraisals alongside the General Manager to monitor full team performance and development
• Track team turnover monthly and ensure it stays below the company target
• Ensure recruitment processes are adhered to at all times, including all paperwork and onboarding for new starters
• Create and maintain a safe and comfortable working environment for all staff to flourish
• Keep staff records up to date with training, absences, lateness, holidays, etc.
• Manage results from all departmental Health Checks to ensure action plans are being worked on

• Previous experience in a similar role
• Team management experience
• Excellent communication skills
• Meticulous attention to detail, highly organised and capable of handling multiple tasks
• A proactive self‑starter who can work independently with good judgement and minimal direction

Seniority level
:
Mid‑Senior level

Employment type
:
Full‑time

Job function
:
Management and Manufacturing

Industries
:
Restaurants

Location:

Manchester, England, United Kingdom

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