Sales and Marketing Representative

About The Company

Service Master by Twins is a locally owned and operated franchise of the Service Master family of brands. At Service Master by Twins, we serve our customers and community by providing the following services:

• Water Damage Mitigation/Cleanup
• Mold Testing and Remediation
• Fire/Smoke Damage Restoration
• Smoke and Odor Removal
• Carpet and Floor Care
• Board-up & Tarping
• Content Cleaning & Pack-Out
• Full Commercial Cleaning & Restoration

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The Sales and Marketing Representative is responsible for ensuring awareness and relationships with insurance agents, brokers, adjusters, property managers, and realtors; assisting in developing marketing strategies for potential new accounts; representing the company at networking events; creating content for digital media platforms; managing franchise website content and SEO; selling products and services primarily to portfolio companies; and driving revenue growth.

• Sells regional programs to new companies and closes new business.
• Identifies key opportunities and needs of assigned customers to achieve budgeted growth goals.
• Plans and executes sales strategies and tactics through oral and written communication.
• Manages accounts as assigned and conducts meetings as required.
• Develops and implements sales strategies to capture market share and achieve revenue goals.
• Creates, manages, and maintains key relationships with insurance agents, adjusters, and other key stakeholders.
• Continually builds product knowledge and refines sales techniques for specific relationships and verticals.
• Prepares documents for job file reviews with current and prospective clients.
• Documents and reports on key referral-source relationships weekly and monthly.
• Participates in collections efforts with non-residential customers when necessary.
• Resolves issues with customers.

• Customer Orientation/Positive Impact
• Results Orientation/Sense of Urgency
• Change Mastery
• Relationship Building/Sensitivity
• Problem Solving and Decision Making
• Initiative, drive energy
• Active Communications
• Business/Financial Acumen
• Learning Agility
• Organizing and Planning
• Sales Mindset/Selling Skills

• High school graduate or equivalent; college degree preferred.
• 1-2 years of experience in the Disaster Restoration field; IICRC Certifications preferred.
• 1-2 years of sales experience or prior sales training is highly desired, but not required.
• Valid Driver's License and satisfactory driving record.
• Good aptitude for basic math necessary for calculations related to the sales process.
• Local and regional travel may be required for trade shows, training, networking events, and for selling services immediately after catastrophic events.
• Some work may be required outside of traditional working hours to network and represent the company at business social events.
• Skilled using social media and other web-based sales tools.

• Interpersonal and communication skills, both written and verbal.
• Ability to independently manage customers.
• Ability to establish effective rapport and working relationships with customers and company staff; interface effectively across multiple levels within customer organizations, including senior levels.
• Ability to prioritize tasks, manage multiple projects concurrently, and make effective decisions.
• Ability to effectively present value proposition and guide change.
• Ability to market, sell, and close our value proposition.
• Ability to develop and implement selling strategies.

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sit for long periods of time while using office equipment such as computers, phones, etc.
• Perform fingering and repetitive motions, such as movement of wrists, hands and fingers while picking, pinching and typing during normal working environment.
• Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
• Have close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
• Work under conditions where the building environment may have or not have air conditioning and heating; may be required to travel for short periods of time.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal…