Retail Party and Craft Host Team Member

Store - KNOX-MARYVILLE, TN

• Plan and coordinate multiple events at once, including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add‑ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client’s feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly checkout experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on Voice of Customer (VOC) survey.
• Assist with omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking and planogram (POG) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.
• Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.
• Cross‑trained in Custom Framing selling and production.

• Energetic, enthusiastic personality.
• Ability to handle job stress and interact effectively with others, including guests of all ages and co‑workers.
• Excellent people skills.
• Experience working with children and children’s events.
• Good communication skills including written, verbal, and non‑verbal communication as well as listening skills.
• Organizational skills, interpersonal skills, and creative problem‑solving skills.
• Retail and/or customer service experience required.

• Energetic and enthusiastic personality.
• Essential functions include stress handling and effective interaction as above.

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

• Public retail store setting, with some outdoor work to retrieve shopping carts or while unloading trucks.
• Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.
• If you need help performing these essential functions, please contact your supervisor to engage in the interactive process for reasonable accommodation.

Other duties as assigned.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

If you need assistance performing essential functions for an accommodation, contact Customer Care at (1800-MICHAEL).