General Manager

Overview

TO SUM IT UP
Each of our sites is a unique representation of the service that we love providing to customers, and the culture that drives us to do so each day. As a General Manager, you’ll get an opportunity build and develop the teams that we're known for at Mammoth Holdings. You’ll oversee operations at a site level, ensuring everything runs smoothly, from managing team performance, maintaining our top-of-the line car washes, and though these, delivering a stellar customer experience.

• Oversee site operations to ensure smooth running of the business and delivery of a stellar customer experience.
• Manage team performance and development, including coaching and optimizing site operations to drive growth and quality service.
• Collaborate with the regional Director of Operations to implement local sales strategies (through design and training) and optimize site performance.
• Engage in sales and marketing strategies to drive customer growth and improve a site’s online reputation.
• Adapt quickly to changing business needs, including flexing labor during peak times and ensuring the team is prepared for success.
• Lead cross-functional teams (including contracted services and technical support) to work toward operational goals and resolve issues.
• Manage and resolve damage claims, procure site supplies, and maintain high standards for site condition.
• Operate with an empowering leadership philosophy and represent the company in local outreach and marketing efforts.
• Maintain a high standard of customer service and build and lead strong, cohesive teams.
• Perform other duties and tasks as assigned by the supervisor/manager to meet business needs.

• Have a proven ability to lead operations, preferably in a high-volume, customer-focused service environment.
• Share a commitment to a sales-driven culture, and have previously led and trained teams to promote sales initiatives through superb customer service.
• Talent for optimizing team performance, coaching and developing team members to achieve their best.
• Understanding of how to engage in sales and marketing strategies to drive customer growth and improve a site s online reputation.
• Ability to adapt quickly to changing business needs and flex labor during peak times.
• Excellent communication skills and ability to lead cross-functional teams (including contracted services and technical support) to meet operational goals.
• Experience managing and resolving damage claims, overseeing procurement of site supplies, and maintaining high site standards.
• Leadership style that empowers team members rather than micromanages, and a passion for community engagement and local outreach.
• Driven to maintain a high standard of customer service and a track record of building and leading strong teams.
• Ability to perform all other duties and tasks as assigned to meet business needs.

IF YOU WERE HERE LAST MONTH, YOU MIGHT HAVE...

• Collaborated with your team to ensure supplies and parts were properly managed and replenished.
• Dynamic labor scheduling to accommodate periods of high demand and optimize site performance.
• Worked with technical support teams to address operational challenges.
• Led recruiting efforts to ensure the site was fully staffed with top talent.
• Led initiatives to improve the site s online reputation by encouraging positive Google reviews and customer engagement.
• Represented the company at local events, fostering community relationships and driving brand awareness.
• Managed and resolved damage claims, ensuring swift and fair resolutions.
• Implemented targeted sales and marketing strategies to increase local customer traffic and grow membership.
• Maintained a site that was consistently in “show-ready” condition, ensuring an exceptional customer experience.

Even if you’re missing some of the requirements or are unsure if you’re fully qualified, you should apply. A lot of underrepresented groups hesitate to apply if they aren’t a 100% match – but we value diverse backgrounds and well-rounded experiences; that’s what makes our company shine. No matter your background, if you’re eager to learn and grow with us, we’d love to hear from you!

This is a full-time role, reporting directly to the Director of Operations. The hours may vary based on operational needs and will require flexibility to accommodate peak business times.

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