Counter​/Warehouse Associate - Albuquerque

About Us

Johnstone Supply was most recently recognized by the Albuquerque Journal as a top workplace in the last 3 years. Founded in 1979 as a single location, the Johnstone Supply - Albuquerque Group has grown to 7 branches in the state of New Mexico & Arizona. With a proven track record of innovation and growth, Johnstone Supply is a leading HVAC/R wholesale distributor of residential and commercial equipment, parts, and supplies.

We are proud to be a New Mexico small business with large corporate resources; offering best‑in‑class benefits, competitive pay, and a fun, fast‑paced work environment. Johnstone Supply strives to provide solutions that enable success. We pride ourselves on 4 core values - Driven, Creative, Accountable, and Servant.

We are seeking a dependable, detail-oriented Counter/Warehouse Associate to support our HVAC wholesale operations. This hybrid position plays a critical role in both customer‑facing sales support and back‑end warehouse logistics. The ideal candidate has strong organizational skills, a customer‑first mindset, and experience with inventory and order processing systems.

• Greet and assist walk‑in and call‑in customers in a professional, courteous manner.
• Generate new and repeat sales by providing accurate product and technical information.
• Upsell and cross‑sell products to maximize sales opportunities and enhance customer satisfaction.
• Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
• Communicate availability, pricing, promotions, and delivery status with customers.
• Work with contractors, technicians, and internal team members to fulfill product needs.

• Accurately pick products for counter, phone, and online sales orders using a barcoded inventory system.
• Stage, pack, and process outbound shipments for delivery or pickup.
• Inspect incoming freight for accuracy and damage; document and report discrepancies.
• Load delivery and transfer trucks using a forklift, pallet jack, or hand truck in a safe and efficient manner.
• Perform periodic cycle counts to maintain inventory accuracy.
• Assist with receiving and stocking incoming inventory in the warehouse.
• Keep warehouse and counter area clean, organized, and in compliance with safety protocols.

• High school diploma or equivalent.
• Prior experience in HVAC, plumbing, electrical, or building supply distribution is preferred.
• Basic knowledge of HVAC systems, parts, and tools is a plus.
• Experience with barcode scanning and warehouse management systems is highly desirable.
• Forklift certification or ability to obtain one (company provided).
• Must be able to frequently lift over 50 lbs. and perform physically demanding tasks.
• Excellent customer service and communication skills.
• Team player with a strong work ethic and attention to detail.

• Combination of indoor counter environment and warehouse work.
• Frequent lifting, bending, standing, and walking throughout the shift.
• Must be able to frequently lift over 50 lbs. safely using proper techniques and/or equipment.
• Exposure to varying temperatures depending on season and warehouse conditions.
• Occasional overtime based on business needs.

$17/hour to $20/hour DOE

• We offer a variety of options for medical coverage so you can pick the plan that works best for you!
• Dental
• Vision
• 401k - after 1 year of employment, we offer a 3% non‑elective contribution with immediate vesting.
• 3 weeks paid PTO within the first year of employment!
• Paid holidays (including half‑day New Year's Eve and Christmas Eve)
• HSA options
• Life insurance
• Long‑term disability insurance
• AD & D Insurance

Salary: $17.00 - $20.00 per hour