Client Service Agent; CYFD​/PSD

Position: Client Service Agent (CYFD/PSD #37704)
$16.50 - $24.75 Hourly

$34,320 - $51,480 Annually

This position is a Pay Band C2

Posting Details

We are so pleased that you are interested in making an impact through our work at CYFD! The department thrives on dedicated, empathetic, and talented employees who ensure the well-being of the children and families in New Mexico by keeping them safe and healthy.

THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.

Why does the job exist?

Incumbent will provide support services to clients which may include arranging appointments and transportation, monitoring and supervising visits, assisting clients in activities of daily living, providing assistance to protective services workers and working on special client-related projects.

How does it get done?

Transport clients to appointments, visits, meetings, etc.; monitor and supervise visits, assist clients in activities of daily living. (35%).

Document activities and information in FACTS as required by agency policy and procedures. (25%)

Provide support to case workers such as entering payments into FACTS. (25%)

dentify potential community based services, share information to assist staff and conduct activities that promote safety, permanency and well-being. (15%)

Ideal Candidate

Experience as it relates to:

Working directly with Children, Youth, and their families;

Partner with Community Service providers as it relates to Children, and Youth;

Working with Youth in a school setting;

Determining eligibility for services that might be needed for the Children, Youth and Families;

Conduct and complete assessments of safety, risks, strengths, and family needs;

Developing Safety plans for the Children, Youth and Families;

Participate in multidisciplinary meetings;

Identify, provide, and/or arrange timely assessments/evaluations/ interviews;

Conduct medical case management activities for eligible clients.

Minimum Qualification

High School diploma or Equivalency.

Employment Requirements

Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.

Working Conditions

Work is performed in an office setting: late hours, weekends, on-call and callback work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Travel is required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints.

Supplemental Information

Do you know what Total Compensation is?

Agency Contact Information:
Gustavo Lozano. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.