Community Support Worker

Catholic Charities provides a comprehensive benefits package that includes: 2 paid weeks off winter break, 10 paid holidays, health, dental, vision, life insurance, short term/long term disability, flexible spending account, 401 (K) retirement plan with employer matched savings, employee assistance program (EAP), PTO accrual up to 130 hours in the first 3 years, Professional development resources available

Under the direct supervision of the COO, the Community Support Worker will support families by providing intensive case management, resource coordination, and goal-setting support in education, employment, and housing. This role focuses on fostering family stability and self-sufficiency through personalized care and community partnerships. Focus may be on at-risk mothers with infants and other families in need of intensive case management.

• Conduct comprehensive in-person intake assessments to evaluate clients  strengths, needs, and challenges.
• Develop individualized service plans with clients, setting goals for education, employment, and stable housing.
• Provide ongoing case management with bi-monthly client meetings to monitor progress and reassess goals.
• Connect clients to community resources for parenting education, financial literacy, job training, and workforce readiness.
• Coordinate access to material support, including emergency financial assistance, tuition assistance, and household supplies.
• Facilitate father engagement training and support family participation in parenting classes and workshops.
• Advocate for clients with service providers and government agencies to secure benefits and essential services.
• Monitor and evaluate client progress using CCUSA and CFPB assessment tools for financial and emotional resiliency.
• Document client interactions, maintain accurate case files, and prepare detailed reports for program monitoring.
• Participate in training on family-centered coaching, the 2
  
  Gen approach, and other best practices offered by CCUSA.
• Build and maintain relationships with local health systems, service partners, and governmental agencies to enhance program outcomes.
• Attend staff meetings.
• Respondsappropriatelytotheculturaldifferencespresentamongtheagency sservice
• Incorporates and demonstrates the mission, vision, work, core values and activities of Catholic Charities in a positive manner with all staff, clients and the general public at all times.
• Follows the CCUSA Code of Ethics.
• Completes all other duties as assigned.
• Reports to the COO.
• Note:
  
  Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.

• BA/BS in Social, Behavioral, or Health Science OR a satisfactory equivalent combination of education and experience.
• Bilingual in English/Spanishpreferred.

• Minimum one year experience in case management or social services, ideally working with low-income families or parenting support programs.
• Excellent communication, problem-solving, and organizational skills
• Strong understanding of resource coordination, workforce development, and client advocacy.
• Knowledge of trauma-informed care and evidence-based case management approaches.
• Proficient computer skills in MS Office and Windows.
• Proficiency in maintaining detailed client records and preparing compliance reports.
• Ability to collaborate with service providers, government agencies, and community partners.
• Commitment to client confidentiality and ethical standards.
• Works professionally & respectfully with subordinates, peers, volunteers and supervisors.
• Ability to work independently.
• Valid NM Driver s License with clean record.
• Knowledge of local social services system preferred.
• Multicultural experience preferred.