Housing Support Specialist

Housing Support Specialist at Chicanos Por La Causa, Inc. (CPLC)

Join the Women's Housing Navigation team to deliver trauma-informed, client-centered support to women experiencing homelessness in Albuquerque. The shelter offers a safe environment with meals, an overnight bed, and secure storage. The team guides guests toward housing stability and a plan for ongoing support, with a focus on low-barrier, trauma-informed services.

We are hiring for a variety of day, swing, and overnight shifts. The team works weekends and holidays as assigned to keep shelter operations running year round.

Location:

5400 Gibson Blvd SE.

As the Housing Support Specialist, you will combine housing case management and intake coordination to ensure a seamless service experience for guests entering and residing in the shelter. Your daily routine includes intake assessments, data entry, crisis intervention, individualized service planning, connection to community resources, and ongoing support to promote housing stability and self-sufficiency. You will help ensure compliance with shelter policies while fostering a safe, respectful, and empowering environment.

• Conduct intake & assessments:
  Perform intake interviews, complete assessments (e.g., VI-SPDAT), and maintain accurate records in HMIS and City Emergency Bed Tracker.
• Provide case management & housing navigation:
  Develop individualized service plans, offer emotional support, and connect guests to housing, employment, and community resources.
• Ensure shelter safety & operations:
  Monitor dorms, enforce rules, manage conflicts using de-escalation techniques, and coordinate pet care arrangements.
• Facilitate community engagement:
  Organize group activities, foster a trauma-informed and culturally competent environment, and promote resident participation.
• Maintain documentation & compliance:
  Track services, incidents, and metrics; ensure adherence to health, safety, and policy standards.

• High school diploma or equivalent; in lieu of education, equivalent experience in social services or related fields will be considered.
• Certified Peer Support Worker preferred.
• Prior experience in a shelter, community organization, or social service setting is a plus.
• Experience with individuals experiencing homelessness or in supportive housing is highly desirable.
• Understanding of homelessness issues and familiarity with available community resources.
• Basic computer skills for record-keeping and reporting (e.g., Microsoft Office, client management software).
• Preferred valid driver’s license and ability to travel locally as needed.

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Pet Care, Life Mart Purchase Discounts
• Tuition Reimbursement for qualifying degrees
• Mileage & Cell Reimbursement for qualifying roles
• Identity Theft Protection & Voluntary Benefits

EEO statement: Chicanos Por La Causa, Inc. is an Equal Opportunity Employer.

California Residents:
Chicanos Por La Causa, Inc. and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. For more information, see the Civil Rights Department Fair Chance Act webpage.