Case Manager

Overview

The Case Manager I serves as the bridge between the client and essential community resources. This position facilitates direct referrals for housing, employment, healthcare, legal, education, peer support, and all other crucial community-based needs for Heading Home clients. Provides supportive case management services to individuals and/or families participating in Heading Home programs. Responds to client needs through various community resources, supportive services, referrals, and interventions.

• Determines clients' needs by conducting initial assessments.
• Provides appropriate referrals as necessary.
• Prepares DAP notes.
• Prepares and maintains confidential case records.
• Enters client data/notes, and information into an electronic database/portal.
• Collaborates and consults with service providers and community partners on resource-related issues.
• Assists clients with securing appropriate resources for mental health services and treatment, if needed, and substance use management by connecting them with community partners.
• Supports the client in obtaining important identifying documents, i.e., birth certificate, driver's license, etc.
• Assists clients with basic money management and other independent living skills training and assistance.
• Assists clients with housing opportunities.
• Provides client status updates and discharge information.
• Transport clients as needed and required to ensure clients’ success in Heading Homes programs.
• Participates in case staffing.
• Other duties as assigned for optimal client support.

To perform this job successfully, an individual must have:

• A minimum of a High School Diploma or GED is required.
• One (1) year of direct service or Case Management experience is required.
• Specialized training in client engagement, motivational interviewing, conflict resolution, harm reduction, and trauma-informed care is preferred.
• Knowledge of community resources.
• Ability to foster client relationships.
• Excellent written and oral communication skills.
• Must be highly organized, detail-oriented, and reliable.
• Must be able to meet deadlines; therefore, good time management skills are essential.
• Bilingual (Spanish) is a plus.
• Prior work experience with individuals experiencing homelessness is preferred.
• Excellent computer and keyboarding skills.
• Ability to maintain positive interpersonal skills across a broad range of professional situations.

• Valid driver’s license and reliable transportation.
• Ability to navigate stairs, ladders, ramps, and uneven terrain.
• Must become CPR/First Aid trained within 90 days of hire.

• Always represent and promote Heading Home positively and professionally.
• Maintain good attendance and punctuality.
• Attend all staff and agency meetings as required.
• Maintain professional boundaries with clients and staff.
• Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook.

Case Manager/Care Coordinator

No

The job opportunities below are submitted by agencies nationwide and are not directly affiliated with the Homeless and Housing Resource Center. If you have any questions about a position or listing, please reach out to the contact person provided within a listing.