Social Services Assistant

Job Title: Social Services Assistant (SSA) I

Reports to: Program Manager

Status: Non-exempt

Grade: A02

Salary: Dependent on Qualifications

The Social Services Assistant I coordinates social service activities, directly assisting and supporting Heading Home shelter residents with their day-to-day needs.

• Supports the shelter team in the coordination of shelter services.
• Assists in and coordinates transportation if needed.
• Assists in directing new residents to their assigned spaces.
• Provides shelter residents with an orientation of the shelter facility.
• Maintains good rapport with residents to facilitate a safe and comfortable environment.
• Maintains accurate resident counts and files documentation.
• Communicates directly with supervisor, security personnel, and other staff.
• Performs once-a-day daily check-ins with residents.
• Monitors all spaces and conducts daily room and bed checks.
• Arrange room or dorm cleaning between clients and staff.
• Arranges linen exchange between clients and staff.
• Enforces resident policies and procedures.
• All other duties as assigned.

To perform this job successfully, an individual must have excellent communication and interpersonal skills, think strategically, and act quickly. They must also possess the ability to work well with others across a broad spectrum of situations. Prior experience working with individuals experiencing homelessness and mental illness is preferred.

The requirements listed represent the knowledge, skills, and abilities required.

• Minimum:
  High School Diploma or GED.
• Practical experience working with people in customer service or a related field is required.
• A minimum of one (1) year of experience working with the unhoused population is preferred.
• Ability to communicate effectively orally and in writing in English.
• De-escalation, trauma-informed care, or similar training is highly desired.
• Must be able to maintain composure under difficult situations.
• Strong attention to detail.
• Strong organizational and multi-tasking ability.
• Ability to meet deadlines and prioritize competing demands.
• Data entry and file management experience.
• Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Maintain a clean and organized workspace.
• Reliable and a team player.

• Valid Driver’s License and reliable transportation.
• Ability to navigate stairs, ladders, ramps, and uneven terrain.
• Must become CPR/First Aid trained within 90 days of hire.

• Always represent and promote Heading Home positively and professionally.
• Maintain good attendance and punctuality.
• Attend all staff and agency meetings as required.
• Maintain professional boundaries with clients and staff.
• Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook.

This job description does not constitute an employment agreement between the employer and the employee. The employer may change this document as the employer's needs and job requirements change.