Sales Manager

Overview

The Sheraton Albuquerque Uptown has been awarded the Gold Level New Mexico Family Friendly Business Award! What does this mean? This means that we offer a host of employee and family friendly benefits to our associates! Some of those benefits include:

• Medical (two options) with vision
• Dental
• 401(k) with 4% company match
• Voluntary Critical Illness
• Voluntary Accident Insurance
• Voluntary Hospitality Indemnity
• Voluntary Term Life Insurance (self, spouse/domestic partner, and children)
• Short-Term Disability
• Long-Term Disability
• Paid time off (vacation, sick, holiday)
• Meal stipend
• Free uniforms
• Free non-slip shoes (two free pair per year!)
• Positive associate relations
• Associate recognition and events, incentives and rewards monthly
• Ongoing training
• Education assistance
• Major hotel discounts at over 7,000 hotels worldwide
• Other company discounts

A background check and drug screen is required of all candidates selected to move forward in our hiring process.

Our company participates in E-Verify.

• Meet or exceed pre-determined booking goals for guest room revenue; meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate as needed on individual functions within established guidelines yet maintaining the overall revenue goals.
• Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
• Compiles lists of prospective clients for use as sales leads based on information from newspapers, business directories and other sources.
• Solicit new and repeat guest room and meeting business. Maintain client base of key accounts and conventions. Determine the guest’s needs, space availability, and meeting details.
• Make outside sales calls and Telemarket to obtain business. Also utilize site inspections and on-site luncheons to book business.
• Maintain active liaison with competitors regionally through personal contacts, professional and industry associations. Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure the Hotel remains in a competitive position.
• Evaluate a potential piece of business for profitability and overall benefit to the Hotel.
• Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility.
• Accurate and timely preparation of detailed Sales Contracts, and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services. Review function contracts and orders, prior to distribution to client and hotel staff.
• Follows up on the progress of groups booked, such as room night pick up, rooming lists, cut off dates, etc. with the Group Housing Coordinator to ensure maximum occupancy.
• Generate “thank you” notes to clients after functions with prompt follow up of negative client feedback as necessary.
• To be knowledgeable of the competition in the area and our strengths and opportunities.
• Join pertinent associations and attend a few qualified events annually- networking.
• Follow up on bookings and solicit repeat business.
• Attend trade shows, sales trips, industry functions both locally and beyond.
• Maintain contact with historical and lapsed clients to re-ignite a relationship.
• Service banquet functions prior to guest arrival and make personal contact with client at the time of function with proper introduction of service staff who will handle the event
• Other duties as assigned by the Director of Sales & Marketing

• Minimum 1 year of hotel or relevant experience in group sales and/or servicing groups and/or detailing events
• Relevant Bachelor’s degree preferred or equivalent combination of education and experience
• Must possess a valid New Mexico Driver’s License and a clean driving record
• Must have a vehicle and valid insurance
• CI/TY knowledge is a plus

Sheraton Albuquerque Uptown is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email toyadi or call  to let us know the nature of your request.

• Skills:
  
  Customer Service – Expert, Contract Negotiation – Expert

Growth opportunities, preferred education, and licenses are described in the original description. This employer complies with applicable equal opportunity laws and rights notices.