Inside Sales Specialist- Medspa

This role is an in‑office position working Monday - Friday 8:30 AM - 5:00 PM.

This role is primarily a phone-based role driving prospective clients (leads) into the clinic through outbound calls.

About Us:

At Allura Derm, we believe true beauty begins with feeling confident in your skin. That’s why we specialize in non‑surgical aesthetic solutions designed to enhance— not alter—your natural features. As New Mexico’s premier provider of BOTOX®, JUVÉDERM®, KYBELLA®, and Cool Sculpting® Elite, we deliver personalized care backed by medical expertise and advanced technology. Every visit is a step toward becoming your best self—refreshed, refined, and radiant.

As a Client Growth Specialist at Allura Derm, you will serve as the first point of contact for prospective and existing clients, playing a critical role in driving revenue growth and ensuring consistent, high‑quality lead management. This entry‑level position is ideal for individuals who are motivated by results, enjoy client interaction, and thrive in a fast‑paced, performance‑driven environment.

• Serve as the dedicated point of contact for new inbound leads and outbound follow‑up, ensuring timely responses and personalized client communication.
• Proactively reach out to prospective clients via phone, text, and email to nurture interest, schedule consultations, and reduce appointment cancellations/no‑shows.
• Actively educate clients on treatment options, promotions, and membership opportunities, tailoring recommendations to their goals and needs.
• Meet or exceed daily/weekly outreach activity benchmarks (calls, texts, emails) as set by the Client Growth Manager.
• Follow a structured, repeatable follow‑up cadence to ensure consistency and persistence in lead management.
• Utilize positive, client‑centered communication frameworks that reinforce trust, confidence, and urgency.
• Drive higher consultation show and close rates through consistent follow‑up and value‑based communication.
• Effectively cross‑sell and upsell treatments, packages, and memberships to reinforce client loyalty and repeat visits.
• Collaborate with providers and practice managers to align messaging, promotions, and client offers to maximize conversion rates.
• Provide support to the assigned home clinic while also serving as backup support for at least one additional clinic within the platform.
• Maintain accurate and up‑to‑date client records in the CRM/EMR system.
• Partner with the Client Growth Manager to review weekly performance metrics and identify opportunities for improvement.
• Monitor and manage clinic scheduling to optimize provider utilization.
• Track and report key performance indicators (show rate, close rate, sales conversion, membership enrollments) on a regular basis.
• Demonstrate accountability for meeting individual and team goals while maintaining a client‑first mindset.

• 2+ years of experience in customer service, call center, or sales environment (medspa, beauty, or healthcare field preferred).
• Experience with outbound calling, appointment setting, or lead follow‑up strongly preferred.
• Excellent verbal communication and listening skills.
• Comfortable discussing wellness, skincare, and cosmetic procedures.
• Organized, detail‑oriented, and able to multitask in a fast‑paced environment.
• Familiarity with appointment booking software is a plus.
• High school diploma or equivalent; some college or relevant training is a plus.

If you are passionate about sales and aesthetics and want to join a dynamic team, we’d love to hear from you! Please submit your resume and a brief cover letter detailing your experience and why you are a great fit for this role.

Princeton Med Spa Partners is an Equal Opportunity Employer. We are committed to creating an inclusive environment that respects and values diversity. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, religion, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws.