Operations Leader

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, experience an exciting career path, and nurture your wellbeing, Petco is the place for you.

Petco is a leading pet care center with more than 1,500 stores across the U.S., Mexico and Puerto Rico. With 29,000+ employees, we nurture the pet-human bond and support animal welfare through initiatives such as Petco Love.

As a Key Holder you are a trusted member of the leadership team who ensures smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers.

Responsibilities include supervising staff, opening and closing the store, handling cash, maintaining merchandise standards, and serving as the primary point of contact when store management is not present.

• Uphold Petco’s animal care standards and ensure the health, safety and proper handling of all animals.
• Promote a safe, welcoming environment for pets, pet parents and partners.
• Follow all policies and procedures related to animal welfare, safety and store operations.

• Deliver friendly, knowledgeable and solution‑oriented service to every customer.
• Support and supervise store partners, helping maintain productivity and positive morale.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Help maintain a clean, organized, and visually appealing store environment.

• Open and close the store while following all cash handling, safety and security protocols.
• Support daily store operations including sales, task execution and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage and promotional set‑ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity and required inventory paperwork.
• Identify out‑of‑stocks, low inventory or merchandising issues and communicate them to store leadership.
• Process transactions, refunds and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.

• Maintain merchandise presentation and in‑stock conditions to Petco standards.
• Ensure accurate pricing and signage throughout the store.
• Assist with inventory counts, product replenishment and shrink awareness.
• Monitor merchandising and inventory conditions during shifts and elevate issues as needed.
• Ensure compliance with company policies, procedures and safety standards.

• Address customer questions and resolve concerns promptly and professionally.
• Model Petco’s selling behaviors and service expectations.
• Provide guidance and direction to partners during assigned shifts.
• Escalate concerns appropriately to store leadership.

• The store opens and closes safely and smoothly.
• Merchandise is well‑stocked, accurately priced and visually appealing.
• Inventory is handled accurately and with care.
• Customers receive prompt, friendly and knowledgeable service.
• Partners feel supported and clear on expectations during each shift.

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem‑solving and decision‑making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast‑paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible and detail oriented.

This role is performed primarily in a Pet Care Center retail environment. The Key Holder is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers and pets.

• Majority of work is conducted indoors; occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport or community events.
• The role requires frequent standing and walking, as well as bending, kneeling, reaching and lifting.
• Ability to safely lift and…