Investigation Analyst

2100 Air Park Rd SE, Albuquerque, NM 87106, USA

Posted Thursday, January 29, 2026 at 7:00 AM | Expires Friday, February 13, 2026 at 6:59 AM

The PSID Investigation Analyst I is responsible for receiving background investigations from field investigators and processing them for transmission to customers. This position is noncredentialled. A successful Investigation Analyst I must follow ADC LTD NM and PSID policies and procedures and meet the following expectations:

• Model ADC LTD NMs core values, policies and procedures and ensure that the same are supported at all times.
• Conduct regular review and analysis of case queue to identify due date lapses and investigative deficiencies that require troubleshooting.
• Consolidate and analyze information from multiple documents, Reports of Investigation (ROIs), and attachments to determine if all customer requirements have been met.
• Maintain a working knowledge of customer requirements and best practices.
• Identify missing leads, requirements and write-offs.
• Work with investigators, ADC LTD NM personnel and management to resolve issues.

All performance metrics are subject to incoming case volumes (8 hours of work time equals one work day).

Average Completion Rate (ACR = total cases closed / total work days)

• Baseline Production:
  Close 1.5 Cases
• Mid-Range Production:
  Close 1.75 Cases
• High Production:
  Close 2.0 Cases

Quality Control Standards

Quality Rating = Total Agency Deficiencies / Total Cases Closed

• Less than 1% of all closed cases returned as deficient by agencies.
• QC a minimum of 1.25 cases a day or minimum threshold set by team lead.

• High school diploma or GED equivalent.
• Ability to maintain a professional demeanor.
• Familiarity with Microsoft Excel and computer databases.
• Proficiency in common workplace hardware and software.
• Excellent organization and prioritization skills.
• Strong analytical skills and detailed-oriented.
• Strong verbal and written communication skills.
• Highly technical writing, proofreading, and editing skills.
• Strong customer service and interpersonal skills.

• Extensive knowledge of ADC LTD NM contracts and contractual requirements.
• Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication.
• Thorough understanding of ADC LTD NM investigative process and procedures.
• Familiarity with federal and ADC LTD NM security standards.

This position does not carry any supervisory responsibilities.

Employment is contingent upon the successful results of a background check and drug screen. In addition to the completion of a federal background investigation and while in the process of obtaining a Top-Secret Clearance, must be able to obtain an interim clearance and/or appropriate agency approvals. Upon receipt of Top-Secret clearance, must be able to maintain active Top-Secret clearance and all agency approvals required of their position.

This is a full-time position. Days of work are Monday through Friday, schedule to be determined between the core hours of 6:00 a.m. MT and 6:00 p.m. MT. Evening and weekend shifts may be required. Exceptions may be made with approval.

While performing the duties of this job, the employee regularly works in a telework office setting. This role routinely uses standard office equipment. The employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee will frequently be required to have prolonged periods sitting at a desk, working on a computer and using the phone.

Six-month probation at start of initial employment and/or when position is new for the employee.

None.

Full benefit package as outlined per ADC policies and procedures.

ADC LTD NM is an Equal Employment Opportunity/Affirmative Action employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin,…