Donor Services Coordinator
Listed on 2026-01-30
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Non-Profit & Social Impact
Office Administrator/ Coordinator -
Administrative/Clerical
Data Entry, Healthcare Administration, Office Administrator/ Coordinator
About RRFB
:
Great Job! Great Benefits! Family Friendly work environment! Help your neighbors who are struggling! If this sounds like something you want, this job is for you!
- Excellent Part-Time Benefits : 403b Retirement Plan, AFLAC, Legal Services, Wellness Program, EAP, and more
- Amazing Time-Off - 13 paid holidays each year + 7.5 PTO Days each year + 2 Personal Days each year
- Leave work every day knowing that you've helped your community
We will only consider resumes that show details about your work experience, not just employer and dates. We are also willing to train new employees.
DescriptionTitle: Donor Services Coordinator (On-Site)
FLSA Status: Non-exempt
Manager: Senior Manager, Database and Donor Services
Compensation: $19 to $20 per hour
Classification: Part-Time (20 hours per week)
Job DescriptionReporting to the Senior Manager, Database and Donor Services, this position is responsible for data entry of donor contributions, donor acknowledgements, and providing excellent customer service over the phone, via written communication, and in person to donors. As a member of the Development Team, supporting the work of the food bank by positively interacting with donors, clients, co-workers and the public is a key function for success.
Roadrunner Food Bank receives a significant amount of donations via mail, online giving portals, wire transfers, grants, and other sources. Accurate and timely data entry of donor and gift information allows the organization to steward these funds in the manner in which they have been entrusted to us. Accurate data about donors and their giving is often the first step in starting a positive relationship with a donor and is key in furthering that relationship over time.
Ultimately, successful donor relationships will allow our organization to grow and reach more people in need.
- Organize, enter, and reconcile data from multiple sources for donation processing, relationship management, and other forms of data entry into organizational databases in a timely, confidential, and accurate manner.
- Perform all donation and relationship data entry within the donor database through batch imports and manual entry – types of data include monetary donations, in-kind donations, and food drive information.
- Perform daily reconciliation to ensure data is accurate and coded correctly.
- Identify and resolve day-to-day data entry problems in a timely manner, work to solve problems, and escalate issues to Manager.
- Participate in all facets of donation related correspondence, including printing letters and monthly inserts, folding letters, stuffing envelopes, obtaining signatures per gift-level protocols, and mailing letters.
- Work with the communications team to update templates for thank you letters with the new content each month.
- Answer incoming calls related to financial donations and other donation-related needs.
- Correct, document, and communicate errors in database as found through information received from phone calls and emails.
- Monitor Development Department general email inbox throughout the day. Forward emails and voicemails to appropriate team members as appropriate.
- Conduct outreach to donors with declined transactions, attain updated information, and provide instructions to donors on how to update giving information directly.
- Develop collaborative working relationships with members of the Development team, Finance team and Volunteer team.
- Work with temporary data entry clerks and volunteers to coordinate data entry tasks and donor acknowledgement letters as needed.
- Provide staffing support to large-scale events, initiatives, and projects that impact the overall development program.
- Responsible for the accurate and timely input of day-to-day data entry
- Strives to improve data entry procedures in terms of effectiveness, accuracy, and efficiency
- Complies with all general RRFB and Data Governance policies, systems, and procedures
- Responsible for correspondence with the public and managing donor requests
- Exemplifies Roadrunner…
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