Hospital Manager, Route

Hospital Manager – Route 66

Location:

Route 66 Veterinary Emergency & Specialty Center — Albuquerque, NM (On-site)

Reports To:

Hospital Director

The Hospital Manager (HM) is a leader and an integral member of the hospital management team. The HM partners with the Managing Veterinarian (MDVM) and Hospital Director (HD) to deliver a smooth and profitable operation by driving revenue, managing costs, and fostering a hospital culture centered on high-quality patient care and exceptional client service.

(Including but not limited to)

• Partnership with the Managing Veterinarian and Hospital Director as a collaborative leadership team responsible for the hospital’s overall success.
• Oversees hospital scheduling and manages labor costs in alignment with budgetary goals.
• Participates in weekly leadership meetings with a solution-oriented, collaborative mindset.
• Establishes and tracks goals for the practice and staff using measurable KPIs.
• Acts as a champion for change by identifying, documenting, sharing, and promoting best practices.
• Consciously fosters a positive, resilient hospital culture rooted in trust, teamwork, and accountability.
• Demonstrates a calm, humble, and teachable leadership style while confidently guiding the hospital through change.
• Plans and leads a regular cadence of leadership, department, and employee meetings.

• Oversees and continuously improves hospital operations, workflows, policies, and protocols.
• Ensures compliance with hospital policies, including OSHA, DEA/Controlled Substances, and safety standards.
• Manages workers’ compensation and safety programs.
• Performs quality checks and reviews of client and patient files.
• Partners with IT/Help Desk to resolve technical systems or equipment issues.
• Collaborates with Charge Nurses across Specialty and ER departments to streamline patient communication, transfers, after-hours care, and inter-hospital transport.
• Identifies and executes short- and long-term growth initiatives, including service expansion, staffing needs, pricing strategies, space optimization, and equipment acquisition.
• Works with NVA/Ethos operations and technology partners to support efficient hospital systems.

• Oversees daily people leadership for hospital teams, ensuring accountability, engagement, and performance.
• Provides coaching, feedback, and development support to leaders and direct reports.
• Ensures completion of employee orientation, ongoing training, and performance reviews.
• Implements recognition, engagement, and morale-building initiatives.
• Mediates conflict and reinforces hospital team agreements and behavioral expectations.
• Assists with workforce planning and provides operational support during staffing shortages or high-volume periods.

• Oversees and continuously improves client service workflows, standards, and protocols.
• Trains and holds teams accountable to established SOPs.
• Demonstrates and reinforces the highest level of client service throughout the hospital.
• Manages escalated client concerns and ensures timely, appropriate follow-up.
• Uses client service metrics and feedback to evaluate hospital and staff performance.
• Proactively identifies opportunities to improve patient flow and the overall client experience.

• Ensures accurate and timely payroll processing for all hospital staff.
• Oversees accounts receivable, weekly revenue tracking, and daily deposits.
• Collaborates with Finance on payroll changes, CE funding requests, and financial reporting.
• Manages inventory and oversees semi-annual inventory processes.
• Conducts invoice audits and monitors employee balances.
• Approves non-standard payment plans or promissory notes.
• Works with senior leaders to control facility, administrative, and operational costs.
• Ensures accurate calculation and processing of DVM production payments.
• And other duties as assigned.

Required:

• Minimum 5 years of operations, office, or practice management experience.
• Minimum 1 year of people leadership or supervisory experience.
• Strong written, verbal, and interpersonal communication…