Account Director

Overview

McKee Wallwork is growing. And growth demands a new kind of account leadership. We’re looking for an Account Director to own executive-level client relationships and commercial stewardship across key accounts, so our work stays well-scoped, well-led, and deeply effective.

This is not “account service as babysitting.” This is a leadership seat responsible for the health of our client relationships, retention, and expansion, all grounded in clarity, integrity, and outcomes.

Your mission

Lead and steward a portfolio of key client relationships, ensuring trust, clarity, and commercial discipline, so clients renew, expand, and achieve outcomes without chaos, scope creep, or misalignment.

The challenge

You will be asked to do what many firms avoid:

• Lead relationships like a steward, not a pleaser: earn trust with clarity, courage, and consistency.
• Bring order to ambiguity: align stakeholders and define success.
• Protect the work: catch misalignment early, prevent scope creep, and defend delivery teams from “sold into chaos.”
• Hold the line with grace: speak hard truths, reset expectations, and still preserve goodwill.
• Drive growth without becoming transactional: expansions are earned through outcomes, not pressure.

If you want comfort, this won’t be it.

If you want meaning, responsibility, and a place to build something real, welcome home.

What you’re responsible for

You are responsible for leading the Account Direction function for a portfolio of clients, including:

Executive relationship leadership

• Own executive-level relationships and stakeholder alignment across accounts
• Lead “truth moments” when expectations drift or risk emerges
• Build durable trust through calm, clear, direct communication
• Drive renewals, expansions, and long-term client value
• Maintain commercial clarity: budgets, priorities, tradeoffs, and decision paths
• Protect margin through disciplined scoping and proactive change management

Scope integrity + project health

• Ensure scopes, success metrics, and deliverables stay clear throughout delivery
• Identify risk early (misalignment, scope creep, weak sponsorship, unclear decisions) and fix it fast
• Partner with delivery leaders to keep work outcome-focused and teams set up to win

Internal leadership + coordination

• Create clean handoffs and ongoing coordination with Operations and delivery teams
• Serve as the voice of the client internally with accuracy, not emotion
• Improve account systems and standards so the firm scales without chaos

What you have authority to do

• Build a team and function
• Lead client expectation-setting and relationship strategy for your accounts
• Approve and enforce account management standards (cadences, QBRs, escalation paths)
• Negotiate renewals and expansions within agreed pricing and margin guardrails
• Approve scopes, SOWs, and change orders within guardrails
• Escalate issues and drive cross-functional alignment when outcomes are at risk

Traits that stand out

• You bring order to complexity, and you don’t need applause to do it
• You can say “no” to unreasonable asks and still preserve trust
• You don’t “keep clients happy.” You lead clients toward outcomes
• You’re allergic to vague scopes, fuzzy success metrics, and wishful thinking
• You treat trust like a sacred asset, and you protect it with truth
• 8+ years experience in account leadership / client services / consulting or professional services
• Demonstrated ownership of executive client relationships and multi-stakeholder dynamics
• Strong competence in scoping, pricing collaboration, proposals/SOWs, and change orders
• Proven ability to manage renewals and expansions while protecting quality and margin
• Comfort partnering tightly with Operations/delivery teams in a high-standards environment

Bonus if you have led accounts that include both consultative strategy and executional work and you’ve navigated the “strategy-to-delivery” bridge without losing trust or scope integrity.

About McKee Wallwork

We do strategy, identity, and growth work for CEOs and leadership teams going through pivotal moments. We help organizations find clarity, alignment, and momentum so what they say matches who they are, and what they do matches what they believe.

We’re building a firm that values truth over noise, craft over hype, and outcomes over activity.

To Apply

If you’re interested and believe you’d be a good fit for this position, please submit the following:

• Your resume
• A cover letter or short note answering:
  
  Why this role?
  
  Why McKee Wallwork? Why now?
• (If you have it) a one-page example of how you’ve led an account (Q  format, escalation framework, success plan, renewal plan, or scope/change-order approach)

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This position includes full benefits, profit sharing, relocation assistance, and a matched SIMPLE IRA plan.