Team Leader, Management

Join to apply for the Team Leader role at H&R Block
.

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high-performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year.

Joining us as a Team Leader
, you’ll provide leadership to a customer-centric team of associates and accelerate our seasonal tax business by managing a single H&R Block tax office.

You’ll serve as the front-line manager providing leadership and development for tax office associates, delivering an outstanding client experience, and achieving all office-related growth objectives. We’ll help you advance your knowledge and skills you’ll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.

• Lead and develop the tax office team to deliver an outstanding client experience and achieve office growth objectives.
• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business at a single H&R Block tax office.
• Serve as a front-line manager, guiding associates, managing deadlines, and maintaining quality standards and priorities.
• Train and coach associates to meet Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office staff.
• Create and manage associate work schedules, timekeeping, and overtime.
• Prepare tax returns as required.
• Conduct timely performance reviews and address performance concerns in partnership with Associate Relations Center.

• Prior experience in a customer service, shift lead, or similar role; experience supervising or managing people.
• 2+ years as a Tax Professional (if preparing tax returns).
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
• Annual completion of continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• Strong customer-centric mindset, adaptable and resilient.
• Able to work a flexible schedule and adjust work assignments based on business needs.
• High school diploma or equivalent (or higher).

We invest in our people by supporting their total well-being with benefits that address health, wellbeing, and financial needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program (Better You) to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan.
• Check out all available benefits at

We are committed to building a connected culture where trust, care, and connections help us create an environment where everyone feels safe to bring their authentic self to work and belongs to the team.

You will be part of an exceptional work environment recognized on Best Companies lists, with colleagues who support each other’s growth.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you re looking to make an impact, H&R Block is the place for you.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail