Table Games Shift Manager

Age Requirements

21 years or older

Responsible for directing, coordinating, and overseeing the day-to-day Table Games operations, functions, and personnel on an assigned shift while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees & guests. Ensures department is properly staffed and motivated to exceed the Isleta Resort and Casino’s goals and objectives. Ensures employee and guest compliance and conforms to all Tribal, Federal, State, Pueblo of Isleta Regulatory, and Isleta Resort and Casino regulations.

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Maintains constant awareness of floor activity and monitors and oversees Table Game operations, including guest relations, to successfully achieve a cost effective and profitable department.
• Resolves, both, internal and external guest issues and problems in a timely and professional manner.
• Monitors players’ buy-ins, win/loss, and play patterns activities.
• Oversees the drop and win to monitor for unusual fluctuations.
• Designs and maintains proper security measures against internal and external cheating, scams, and illegal gambling devices.
• Places into service and removes from service dice and cards.
• Monitors compliance and helps prepare documents relating to federal currency transaction regulation.
• Monitors and ensures adequate bankroll.
• Maintains supply of cards and dice.
• Opens and closes table bankrolls.
• Enforces department standards, objectives, and policy that are in accordance with the Isleta Resort and Casino’s organizational mission.

• Monitors staff performance, behavior, and attendance to ensure adherence to all Isleta Resort and Casino SOPs and directs disciplinary action as warranted.
• Increases the Table Games Department’s effectiveness by recruiting, interviewing, selecting, promoting, training, coaching and counseling. Assigns and delegates work, disciplining, reassigning, and terminating employees as needed.
• Schedules and plans shift calendars, communicates departmental and organizational goals, and identifies opportunities for improvement.
• Grants and/or denies PTO Requests as they pertain to scheduling.
• Conducts planning sessions and performance reviews.
• Maintains a skilled, trained, and motivated staff through continuous communication, feedback, and effective customer service training.
• Trains and evaluates new dealers.
• Manages direct reports to accomplish performance goals. Provides developmental coaching and guidance for long-term career growth opportunities. Trains, conducts planning sessions and performance reviews.
• Ensures an open and welcoming atmosphere that promotes skill enhancement.
• Gives basic instruction on all Table Games, promotions, and special events.
• Occasionally performs duties of subordinates and other duties as needed.

Directly supervises Table Games Supervisors and Table Games Dealers.

Initiates and administers supervisory employment actions and responsibilities in accordance with the Isleta Resort and Casino’s policies, SOPs, and applicable laws. Responsibilities include interviewing, hiring, and training employees. Planning, assigning, and directing work. Appraising performance, rewarding and disciplining of employees.

• High School Diploma or GED, required
• Associates Degree in Business Administration, Gaming, Hospitality or related field, preferred.
• Five (5) years related Table Gaming experience required; with Supervisory experience preferred.
• Or equivalent combination of education, training, and experience.

• Mus…