Shop Manager

Overview

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans
  - 401K and Roth 401K
  , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU
  - Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include:
  Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance,  and discounted employee phone plans.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Supervises the day-to-day operations of the shop, including job assignments for Technicians
• Consults with manager to reach agreement on annual objectives, and carries out programs to meet these objectives
• Develops and manages annual shop budget
• Provides adequate reports as needed for Sales, Engineering, and other areas of the company
• Initiates and closes all shop work orders as necessary and ensures maintenance of all relevant files and data
• Monitors and ensures Work In Progress (WIP) is being completed within specified time frames
• Informs customers of progress of the WIP, receives and approves updated quotes, and ensures the invoice reflects the final quote
• Works closely with Manager in the development and implementation of policies pertaining to the production operation
• Plans short and long-term requirements on equipment and facilities, and makes recommendations to Manager
• Maintains positive control on all house and service accounts
• Audits and follows correct procedures for expense accounts
• Audits and follows correct procedures for the procurement of tools and supplies
• Ensures shop is maintained in a clean and safe manner
• Handles and executes warranty in the best interest of the company
• Provides and maintains safety equipment
• Oversees implementation of safety programs and safety training
• Sets standards for and enforces contamination control efforts
• Where applicable, establishes and maintains close relationships with Sales and Engineering personnel of Wagner Power Systems on projects
• Maintains quality control over all projects
• Participates in emergency / on call rotation with other managers
• Works closely with internal customers to ensure projects are completed in a timely and cost effective manner
• Maintains knowledge and understanding of products
• Designs installation of, and purchases, equipment for accessories on some projects
• Where applicable, inspects and verifies functionality and serviceability for all projects and works with Engineering if changes are required

• Other duties as assigned by manager

• High School Diploma or GED
• Some college or trade school preferred
• 8+ years in a responsible position within the heavy equipment service industry
• 3+ years administrative/clerical
• 5+ years customer service experience
• 1+ years sales experience
• 3+ years supervisory/management experience

• Depending on location, may oversee some or all of the following:
  Journeyman, Class A, B, C Technicians and Welders, Shop Leads, Assistant Shop Manager, Service Clerks, Utility Workers, Inspector, Service Writers, and Senior Apprentices
• Hires, trains, and directs a working staff sufficient to efficiently perform the highest amount of service work
• Provides on-going performance feedback, and conducts timely special and annual performance reviews, making recommendations for status or salary adjustments
• Ensures service personnel coverage on weekends, holidays, and for emergency service work
• Works with Wagner Training Institute to assess and meet training needs for employees

• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 32 pounds or more
• Basic knowledge of Microsoft Power Point
• Intermediate knowledge of Microsoft Word, Outlook, and Excel
• Intermediate knowledge of DMS and ET/SIS/SIS Web/STW

• Noise:
  Loud
• Indoors and Outdoors

• Up to 25%

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other…