On-Site Community Association Manager

Job Title

On‑Site Community Association Manager

Albuquerque, NM

• Community Leadership
  • Serve in a key community leadership role aimed at building and maintaining connections and opportunities that foster a true sense of community.
  • Provide advisory support to the board for long‑term planning, goal‑setting, and policy making guidance.
  • Act as a liaison between the management team and the assigned community.
• Effective Communication and Relationship Management
  • Communicate proactively and transparently while building relationships with board members, residents, and staff.
  • Facilitate regular meetings with the developer, board members, residents, and volunteers to ensure open lines of communication.
• Daily Operations and Asset Management
  • Oversee the daily operations, management, and maintenance of community assets.
  • Maintain the Association’s annual management calendar.
  • Manage all on‑site personnel to include hiring, training, development, supervision, and performance evaluations.
  • Ensure all on‑site personnel understand and adhere to all guidelines, policies, and procedures established by the Association and management.
  • Facilitate upkeep of residential files and records, legal documents, property deeds, construction plans, member rosters, contracts, annual reports, meeting minutes, and other relevant records.
  • Facilitate and attend all Association Board and Committee meetings.
  • Actively participate in all community meetings, town hall meetings, and community events.
  • Coordinate and facilitate monthly staff meetings, communicating all relevant dates to the VP or COO.
  • Ensure timely and accurate preparation of weekly, monthly, quarterly, and annual reports.
  • Maintain a priority action list detailing the status of ongoing projects; provide regular status updates to the Board.
  • Coordinate and conduct long‑term and strategic planning sessions for the Board of Directors as requested.
  • Effectively leverage company and vendor resources to execute board directives and achieve community goals.
  • Oversee service contractors to ensure cost‑effective and high‑quality service delivery; negotiate service contracts and obtain bids as needed or directed by the Board of Directors.
  • Ensure that all procedures are adhered to for vendors, contractors, service requests, and maintenance form logs.
  • Inspect community assets and common areas at least twice a month and prepare written recommendations for physical repairs and/or replacements as required by the Board of Directors.
  • Develop a building maintenance program and schedule for management of community assets.
• Governance and Community Standards
  • Maintain and uphold community standards as required by applicable laws, CC&Rs, and design guidelines.
  • Facilitate the architectural design review process.
  • Evaluate and oversee the CC&R compliance process.
• Liability and Risk Management
  • Ensure liability and insurance policies comply with requirements set forth by governing documents and applicable laws.
  • Develop and implement a comprehensive risk management program in consultation with industry experts and advisors.
  • Ensure proper documentation for workers’ compensation, liability insurance coverage, and all executed written contracts for any contractors prior to engaging in work for any property.
• Budgeting and Financial Oversight
  • Collaborate with and assist the Board of Directors in preparing the annual budget for each fiscal year.
  • Administer and monitor operating and reserve budgets.
  • Review monthly financial packages and prepare budget variance report for the Board of Directors.
  • Conduct ongoing review of the budget, evaluating ways to improve service and/or cut expenses.
  • Review all contractual services annually and/or as needed to ensure community objectives are met.
  • Approve invoices as required by the Board.
• Timely and Accurate Communication
  • Ensure all association notices are accurate and distributed in a timely manner.
  • Process all electronic, paper, and telephone correspondence and respond to inquiries and requests in a professional and timely manner.
  • Create and prepare complete Board of Directors packets, agendas, and management reports.
  • Develop and distribute community newsletter as requested by the Board of…