VP of Electronic Services, Rio Bravo​/Prince

Overview

Rio Grande Credit Union

Job Title: Vice President of Electronic Payment Services

Department: Electronic Payment Services

Reports To: Chief Financial Officer

FLSA Status: Exempt

The Vice President of Electronic Payment Services will oversee and lead the payments and plastics department and ensure effective vendor oversite and sound risk management practices, profitability modeling and reporting, lead the invocation of payment products, services and channels.

include the following. Other duties may be assigned. This job description in no way implies that the duties listed here are the only ones that the employee can be required to perform. The employee is expected to perform other tasks, duties and trainings as dictated by their supervisor/manager.

• Serve as a strategic leader responsible for setting and guiding the vision, priorities, and performance standards for the assigned functional area in alignment with the credit union’s enterprise goals.
• Actively contribute to cross-departmental initiatives and collaborate with executive leadership to ensure consistency, integration, and alignment across business units.
• Exercise significant decision-making authority on matters that impact departmental performance, member experience, regulatory compliance, and long-term sustainability.
• Drive organizational success through leadership in innovation, operational excellence, member service, and staff development, with a focus on measurable outcomes and long-term growth.
• Lead and develop senior-level managers, including AVPs and department heads, fostering a high-performance culture, accountability, and professional growth across teams.
• Develop, implement, and oversee policies, practices, and strategic plans that improve service delivery, efficiency, and member value within the credit union’s mission and regulatory framework.
• Correct and minimize findings from various internal and external audits and exams to maintain high compliance standards
• Develop, implement, and manage department process improvements, service level standards, projects, risk assessments, departmental goals, and profitability consistent with overall Credit Union strategic initiatives
• Act as a primary liaison with third party vendors and assist with vendor management, including but not limited to, collecting due diligence, negotiating contracts, monitoring vendor performance and costs and identifying new vendors
• Compile and report department metrics for Senior Management.

• Responsible for the direct supervision, hiring, training, development, timecard, performance reviews, huddles, and one-on-one coaching meetings of department staff.
• Mentor, coach and train employees in a psychology safe environment
• Monitor and analyze staff performance including, quality of service, transaction volume, errors, and member wait time. Uses this information to make appropriate staffing and service recommendations.
• Review and recommend process changes to increase efficiency and better serve the member
• Participate in community and RGCU outreach/events
• Act as a back up to staff when needed

• Assist and review VISA reporting, VISA rate updates, Co-Op and JHA reporting. Ensure files and data are correct and accurate, programming and automation is running as scheduled (ACH, Debit and Credit Cards, Wires, etc.)
• Research fraudulent activities that affect the credit union. Provide timely reports to senior management concerning what occurred and how it could be mitigated in the future
• File bond claims related to plastic card loss
• Accurately oversee the performance of OFAC for all payment transactions such as IATs and wire transactions
• Operationalize current payment platforms/products/services
• Innovate new payments platforms/products/services

• Come to work every day with a member focused, passionate, and dedicated mindset
• Approach ever member situation from a caring, helpful, and open minded position
• Proactively approach issues and offer creative solutions that will make doing business with RGCU easier
• Assists in any other areas as directed by the CFO, Senior…