Chief Operating Officer

Description

Are you an operational leader who thrives on data-driven decision-making, inspiring strong leaders, driving efficiency and growth, and is passionate about advancing a mission that changes lives through the power of work? Goodwill Industries of New Mexico is seeking a dynamic, mission-driven Chief Operating Officer (COO) to lead and elevate our multi-site operations across the state. This role is at the forefront of our organization, overseeing retail, secondary market, and logistics while ensuring a safe, consistent, and exceptional experience for our customers, donors, and team members.

The COO translates vision into action, turning strategy into clear operational plans, measurable results, and continuous improvement.

If you are an experienced operational leader who thrives in complex environments and wants your work to serve a greater purpose, we encourage you to apply. Goodwill Industries of New Mexico offers a competitive compensation and benefits package, supports healthy work-life balance, and provides the opportunity to make a lasting difference while strengthening communities and creating pathways to opportunity.

Starting $170,000/year. negotiable depending on experience.

• Adhere to the attendance and punctuality policies of Goodwill.
• Exhibit excellent customer service skills as related to the position.
• Ensure HIPAA compliance & maintains confidentiality of privileged information.
• Implement CARF standards into all programs and follow professional ethics as set in the Code of Conduct/Business Ethics Policy.
• Perform other incidental and related duties as required and assigned.

• Exhibit strong operational leadership and customer service skills as related to thrift retail, outlet, salvage, and support operations.
• Contribute to organizational effectiveness by offering clear operational insight and recommendations; aligning retail, production, logistics, and support functions; and driving measurable results.
• Establish, document, and enforce standardized operating procedures, guardrails, and performance expectations across all areas of operational responsibility
• Lead and manage multi-site retail and production operations, ensuring consistency, efficiency, and accountability across stores, outlets, salvage, and transportation functions.
• Plan, organize, and oversee day-to-day operational activities, ensuring effective execution of production flow, inventory movement, labor utilization, and customer experience standards.
• Utilize data, dashboards, and performance metrics to evaluate operational effectiveness, identify trends and gaps, and implement corrective actions to improve throughput, cost control, and margin performance.
• Collaborate with the President/CEO and Executive Team to translate organizational strategy into executable operational plans, timelines, and measurable outcomes.
• Develop, manage, and monitor operating budgets for assigned areas; analyze variances and implement corrective actions to maintain financial discipline.
• Support special projects and organizational initiatives as assigned by the President/CEO, ensuring disciplined execution and successful outcomes.

• Lead, coach, and develop operational leaders and direct reports, fostering a culture of accountability, collaboration, continuous improvement, and mission alignment.
• Coordinate cross-functional initiatives and resolve operational challenges between departments, ensuring effective communication, alignment, and timely decision-making.
• Partner with Human Resources on workforce planning, leadership development, advancement planning, and employee engagement.
• Work closely with Mission, Finance, Marketing/Development, HR, IT, and Facilities to eliminate silos and support enterprise-wide objectives.
• Proactively identify and mitigate risks related to safety, compliance, labor, facilities, and operations.
• Ensure compliance with all applicable federal, state, and local laws, regulations, accreditation requirements, and internal policies.

• Lead operational change initiatives, system implementations, and process improvements to support growth and scalability.
• Apply industry best practices and continuous improvement methodologies to strengthen operational performance.
• Maintain professional knowledge of thrift retail, logistics, and nonprofit operations through ongoing education and peer engagement.

• Strong writing, proofreading, and editorial skills
• Strong leadership, coaching, and team development skills
• Proficiency in reading financial information and developing budgets
• Strong analytical, organizational, and time-management skills
• Proficiency with data systems, reporting tools, and standard office software
• Operational excellence and execution leadership; data-driven decision-making
• Multi-site retail and logistics management
• Change management and scalability
• Risk management, safety, and…