Technical Program Manager

POSTING DEADLINE

This position is posted until filled.

Department:
Customer Solutions and Operations

• PMP Preferred
• Six Sigma Black Belt Certification preferred
• Root Cause Analysis Background Preferred (Taproot)
• Power Clerk software experience preferred

Salary Grade: G06
Minimum Midpoint Maximum
$78,537- $106,024- $133,511

Under general direction, implements and sustains the Company's interconnection process and renewable energy certificate (REC) program with an emphasis on customer centricity. Accountable for programming changes, metric reporting, forecasting, national trends and participating in strategic policy discussions. Serves as point of contact for customers and contractors and supports interconnection projects and assures policies and requirements are satisfied. Cultivates relationships with local, state, and federal agencies.

Manages the internal and external flow of information and communications regarding the interconnection and REC programs issues and activities. Administers dashboards and reports of program statistics for multiple groups and organizations. Shall not only be familiar with the processing aspect of the program but should also have the capabilities to effectively complete technical screening for interconnection processes. This will require the candidate to occasionally be around energized equipment and the ability to properly operate testing equipment.

Shall have the technical ability to assist contractors and customers with technical issues. Ability to understand and enforce the PRC Rules, PNM Interconnection Standards, New Mexico Interconnection Manual and the technical impacts of the interconnection screening process and the knowledge to identify any safety or reliability issues. Ability to discuss technical issues and articulate to any audience.

• Act as the Program Manager for the Customer Interconnection program driving for optimum customer experience and ensuring compliance with all regulatory requirements; manages the end-to-end application process and metric reporting
• Act as Project Manager for customer interconnection applications and REC program applications simultaneously and facilitates the approval process, involving many departments
• Act as the technical and business liaison between applicants or applicants contractors, and all internal departments at PNM
• Act as technical and business leader for Customer Interconnection Department
• Reviews, tracks, reports and forecasts interconnection applications for compliance with PNM's interconnection and safety standards, PV REC Purchase Program requirements, and NMPRC rules
• Guides Customer Interconnection Department and applicants on completing, changing, and/or correcting application forms, account information, and other application information
• Manages and reports interconnection and contract execution and provides system interconnection notification to multiple departments
• Determines if the type of electrical equipment proposed by an installer (such as a transfer switch) complies with PNM requirements and has the proper UL listing, travels to customer sites and meets installers or homeowners as necessary
• Performs technical screening utilizing modeling software
• Performs or guides the Metering Department or witnesses anti-islanding tests and verifies that installations are constructed as depicted in the application, display PNM signage, and meet all Company requirements
• Recommends new net metering, interconnection and Small PV REC Purchase Program policies when issues arise and there is not an established process or policy
• Acts as the business and technical lead for NMPRC cases and filings on interconnection, NMPRC approved PV programs, and NMPRC rules. Responsible for managing NMPRC complaints and customer resolutions
• Provides guidance to PNM Metering Department concerning net and REC metering requirements and ensures proper wiring of net metering facilities and REC meter enclosures
• Determines feasibility and incremental costs for alternative metering arrangements, tracks net metering and REC program applications, and provides…