Distribution Center General Manager of Operations

Distribution Center General Manager of Operations

Join to apply for the Distribution Center General Manager of Operations role at NAPA Auto Parts.

We are a parts store and so much more, and we are looking for great talent to join the NAPA family. Our NAPA brand is known around the world for having know‑how, and we need a leader who can drive operational excellence of a distribution center.

Lead and direct the facility's management team within a fast‑paced distribution environment, focusing on safety, leadership, operational excellence, self‑motivation, problem‑solving and teamwork. This leader will establish route maps with clear objectives and drive a sense of urgency to ensure that operational plans are executed, performance and budget goals are achieved, and teams are kept informed and coordinated across functions. You will foster a “safety first” culture through awareness, training and accountability.

You will quickly establish yourself as an engaging and inclusive leader with ownership for the team’s ability to maximize its productivity, growth and development. You’ll create a positive work environment through real‑time observations and specific, constructive, and actionable feedback. You’ll have the autonomy to innovate with new approaches to process and methods, all in the name of more efficiency and implementing future process‑flow optimization.

Your ability to find root causes to problems will be well supported by an environment of calculated risk and testing. You’ll leverage a mix of metrics, Lean principles, Six Sigma, and other activities to understand and fine‑tune the operation. Your commitment to others will shine when you jump right in to help teams meet their business goals.

• Building Safety & Compliance
• Quality
• Customer Service Levels & On‑time Delivery
• Meeting/Exceeding P&L and Budget Goals
• Operational Effectiveness
• Employee Engagement, Retention & Team Culture

• Hires, trains, develops, motivates, and supports the distribution center salaried and hourly teams.
• Develops and monitors production plans for the DC and ensures that the optimal level of staffing is being allocated to the available work.
• Manages associates keeping those safe work practices as first priority, making sure they are followed to support a safe work environment.
• Oversees the DC’s P&L and works with salaried managers to maximize productivity and deliver budgeted targets.
• Establishes sound process improvement initiatives that drive year‑over‑year improvement, as well as streamline and optimize day‑to‑day operations.
• Partners with senior leadership and cross‑functional teams to identify and lead DC network projects that contribute to total logistics cost and operational effectiveness.
• Collaborates with other operational and support leaders in the network to drive standardization of processes, share ideas and support one another in their implementations.
• Supports operational strategy and innovation to drive business goals for revenue, operational performance (e.g., safety, quality, service, cost), and profitability.
• Develops leaders to be capable of coaching, counseling, and motivating associates to attain optimum safety standards, customer service, productivity levels, and associate engagement.
• Ensures communication and teamwork among staff to aid in the accomplishment of the department objectives.
• Ensures that all company and HR policies and practices are communicated to department associates and practiced consistently.
• Monitors operational policies and procedures to ensure the most efficient and effective processing of delivery orders; control of damages, errors and mis‑picks; and excellence in customer service levels.
• Helps develop and maintain inventory/security controls to prevent shrinkage and shortages.
• Ensures effective communications; up, down and across the business.
• Manages multiple priorities in a fast‑paced environment with effective communication and thorough follow through.

• Culture Champion - Models our GPC values to foster our culture; holds oneself and others accountable; and supports our commitment to communities, social justice,…