Personal Injury Pre-Litigation Case Manager

Personal Injury Pre‑Litigation Case Manager

Parnall Law Firm, New Mexico’s largest Personal Injury law firm, seeks a talented Pre‑Litigation Case Manager to join our growing team! Apply today and learn why Parnall Law’s exceptional company culture, commitment to client service, and dedication to upholding our mission and values has earned us a place among New Mexico’s best places to work year after year.

Albuquerque, NM:
In‑office work required

• Health, dental, & vision insurance
• Life and long‑term disability insurance
• 401(k)
• PTO/Select paid holidays
• Opportunities for community outreach
• A positive, fulfilling, caring environment where learning and growing are encouraged
• Annual company goal trip

• To work together with the attorneys as a team to provide clients with intelligent, compassionate and determined advocacy, with the goal of maximizing compensation for the harms caused by wrongful actions of others.
• To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible.
• To make sure that, at the end of the case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to his or her harm.
• To work and motivate team members according to the values of Parnall Law Firm.

• Attend weekly firm‑wide huddle every Monday morning at 8:00.
• Attend daily team mini huddle Tuesday through Friday at 8:00 am.
• Attend biweekly meeting with Team Lead to go over individual metrics, and metrics of Team, fully prepared with supporting data.
• Contact new clients within 24 hours of being retained to complete intake questionnaire.
• Provide telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time.
• Ensure outstanding tasks do not exceed 50 at any given time.
• Complete the case analysis within 3 weeks of having insurance confirmations.
• Schedule client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals.
• Submit demand letters within 2 days of approved client authority.
• Have status comments updated for all weekly OOS meetings in accordance with the OOS preparation guideline.

• Be familiar with each case in your caseload.
• Post all case information and case dates in Smart Advocate.
• Help with property damage claims when necessary.
• Speak to adjusters.
• Ensure health insurance subrogation claims are opened timely (or obtain authority to NOT open them).
• Ensure Medicare subrogation claims are opened timely on the portal.
• Review and update/edit evaluation forms and demand packages before attorney meets with client.
• Draft correspondence for attorneys, save/name all documents in Smart Advocate in accordance with Naming Protocol.
• Calendar all case information pursuant to the calendaring protocol.
• Answer incoming calls via the Final Call Group.
• Perform backup intake calls in accordance with intake protocol.
• Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings.
• Work with all staff assigned to your cases to move the case to the desired conclusion.
• Keep clients updated with copies of file documents.
• Post all costs including expected costs that have not been invoiced for (investigators, consultants, etc.).
• Monitor dashboard metrics/KPIs and work toward keeping those metrics in top shape.
• Follow and maintain all firm policies and procedures.

• Minimum 2 years personal injury case management experience (Legal Assistant and medical field/behavioral health experience will not be considered).
• Strong understanding of state, local, and federal court rules.
• Strong empathy for injured clients.
• Exceptional communication skills, verbal and written.
• Confidence and motivation to exceed expectations.
• Professional attire and demeanor.
• Desire to learn, develop, and motivate team members.
• Team player.
• Excellent organizational and time‑management skills.
• Ability to be available to work during business hours (Monday‑Thursday 8:00–5:00 and Friday 8:00–4:00).
• Ability to pass a background check.

$49,940 - $64,500 a year (DOE)

Parnall Law Firm is an Equal Opportunity Employer