Medical Interpreter -Spanish or Dine

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Under general supervision, interprets over the phone or video from a call center setting or home, and in person for PHS staff, providers, and for limited English proficient patients and their families requiring language assistance. Interpreters follow policies & procedures including the ethical codes that protect the confidentiality of information. Accurately interprets both the content and the spirit of the communication without adding, omitting, editing, or changing the information.

Interpreters will seek clarification as needed. Strong command of medical terminology, human anatomy, and healthcare related vocabulary is expected.

Some key responsibilities include:

• Interacts effectively with peers, medical staff, patients and their family members, community groups, and other healthcare consumers in a manner that positively promotes patient centered care values.
• Serves as a cultural and linguistic resource with the goal of promoting patient safety, patient satisfaction, and positive treatment outcomes; work appropriately within interpreter roles (e.g., communication conduit, clarifier, cultural broker, and/or patient advocate).
• Ensures effective communication takes place by faithfully interpreting both the content and the spirit of the information, in the intended tone and manner, accurately, without adding or omitting information, promoting transparent communication, and seeking clarification, as needed.
• Communicates and distribute program information in targeted languages to Limited English Proficient (LEP) persons, maintain daily logs, complete timely electronic interpreter encounter documentation, support and track primary patient language trends and interpreter needs.
• Reports risk and patient safety concerns to team leaders and manager in a timely manner.
• Supports the Language Access office operations by answering phone linguistic requests, coordinating appropriate interpreter assignments, calling agencies, providers, and clinic requestors to confirm interpreter assignments and/or scheduling requests, and document interpreter encounters in the Electronic Medical Record system.
• Practices interpretations in a manner complying with the Medical Interpreter Code of Ethics.
• Works under pressure and remains calm and polite in difficult provider/patient situations.
• Excellent phone etiquette, and timeliness in routinely responding to interpretation requests within the department expectations as established by management.

• High School Diploma or GED required, Associate or bachelors degree preferred.
• 1 year of healthcare interpretation experience required. Passing of the Interpreter Skills test can be substituted in lieu of the 1 year experience requirement.
• Fluency in oral and written English and Spanish or Dine language required.
• CCC (Cross Cultural Comm) or BTG (Bridging The Gap) 40 hours medical interpreter training required.
• Pass PHS designated bilingual fluency assessment with a minimum of 80% in each of the assessed categories.
• Obtain national certification within first year of employment through the National Board of Certification for Medical Interpreters (NBCMI) or the Certification Commission for Healthcare Interpreters (CCHI).
• Valid NM Drivers license
• Operational knowledge of medical interpreter standards of practice and code of ethics

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

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