Software Quality Assurance Engineer - Onsite Albuquerque, NM

This role is ONSITE in Albuquerque, NM

The Software Quality Assurance (SQA) Engineer is responsible for designing, implementing, and maintaining test plans, test scripts, and quality reports to ensure the reliability and performance of the AEGIS-EF system. This role also plays a critical part in supporting requirement definition activities, including the review and analysis of proposed changes or additions to system requirements. The SQA Engineer ensures all work aligns with established SQA standards and industry best practices, including those outlined by CMMI, and contributes to continuous improvement in quality assurance processes and system validation.

Job Duties / Key Accountabilities

* Sets up and configures system test environments using production data restores to ensure accurate validation scenarios

* Performs regression testing of AEGIS-EF central system components and terminal applications, verifying software stability across releases.

* Maintains working knowledge of Start of Day (SOD), End of Day (EOD), and draw activities critical to system operations.

* Develops, documents, and maintains balancing and failover procedures to support business continuity and data integrity.

* Deploys approved software releases to central systems and terminal applications, ensuring controlled rollout of updates.

* Provides tier-2 support to Lottery and SGI personnel on Instant and Online ticket gaming system functions.

* Creates and maintains manual and automated test scripts aligned with documented requirements and use cases.

* Uses the Clear Quest system to track Request for Action (RFA) status, changes, and testing lifecycle progression.

* Actively monitors RFAs throughout the testing process, escalating issues and collaborating with development as needed.

* Identifies and recommends improvements to software testing processes and tools in support of QA efficiency and consistency.

* Adheres to and follows Systems Department testing protocols and standard operating procedures.

* Provides timely status updates and progress reports to the Systems Department leadership and project teams.

* Collaborates with Systems and Operations teams to support end-to-end testing and ensure operational readiness.

* Performs additional duties as assigned to support department and organizational objectives.

Qualifications / Skills / Knowledge

* On call 24/7

* Bachelor's degree in Computer Science and/or 4 years of related work experience

* Knowledge and experience in product promotions, hardware and systems software

* Working knowledge of Linux, SQL and Windows Active Directory

* Must have strong computer skills and proficiency in computer hardware and operating systems

* Ability to work in team environment

* Ability to operate office equipment