Information Technology Specialist L2

Overview

Job Summary

Galapagos Federal Systems LLC is seeking a motivated Information Technology Specialist to support IT operations in a mission-focused environment.

This role works under the indirect supervision of senior systems administrators, performing advanced troubleshooting, maintenance, and repair of computer systems, peripherals, network devices, and telephony across multiple classification levels. The IT Specialist L2 supervises entry-level support technicians, manages workflow through a ticketing system, and enforces customer service and technical standards.

Responsibilities include installing and maintaining hardware, cabling, racks, UPS systems, and LAN connectivity; resolving CAC issues; managing hardware and software accountability; supporting equipment moves; and sanitizing or disposing of IT equipment in accordance with security policies, including support for classified material handling and occasional travel.

The position also supports printers, phones, and audiovisual systems, provides technical recommendations for improvements, and performs other IT-related duties as assigned.

Key Responsibilities

The Information Technology Specialist will:

• Support and maintain PC systems, servers, networks, hardware, wireless networking, and related software
• Install, test, configure, upgrade, and modify hardware and software systems
• Provide direct client network support and multi-level Help Desk troubleshooting for hardware and software issues
• Perform account creation, modification, and deletion in accordance with security policies
• Configure, support, and maintain desktop and laptop systems
• Administer Video Teleconference (VTC) systems, including scheduling and configuration as required
• Maintain network and standalone servers, workstations, security monitoring systems, and system documentation
• Analyze and resolve system anomalies to ensure optimal performance and availability
• Prepare systems for operational use and support operational testing activities

Responsibilities

Skills and Experience

The Information Technology Specialist must have:

• Active Top Secret clearance with SCI eligibility
• 5+ years of relevant DoD experience, including at least 4 years supporting SAP and/or SCI environments
• Willingness and ability to consent to and successfully complete a Government Counterintelligence Scope Polygraph, if required
• Experience supporting classified IT systems and secure networks

Education and Certifications

The Information Technology Specialist must meet the following:

Required

• Bachelor' degree:
  Arts (BA), Science (BS)
• Equivalent work experience may be considered in lieu of education
• CompTIA Security+, equivalent or higher as defined by DoDM 8140.03 DCWF code 451 System Administrator-Intermediate

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Paid Parental Leave
• Tuition reimbursement
• Paid federal holidays

Security Clearance

A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an…