Service Center Technician

Service Center Technician I

Albuquerque, NM

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large‑scale government operations by leveraging cutting‑edge technology and take your career to the next level!

At Cyberstar, we aim to analyze and boost human and business performance through the implementation of business process redesign and information technology (IT) modernization to include data analytics and cloud computing. We offer an alternate solution to improving the quality and effectiveness of business operations. In an ever‑changing economy, Cyberstar helps companies better read and understand their market data through the synchronization of process innovation, human dynamics, analysis, and the integration of data technology capabilities, to ensure functional optimization in their business.

• Receive and respond to customer telephone calls concerning general inquiries, “How To” assistance, or specific problems regarding any OIMT function defined within the performance work statement.
• Accept and process all customer Incident, Problem, and Change Tickets.
• Assist customers with incident determination and resolution of Microsoft Windows Enterprise network client/server hardware and software to include commercial and DOI/IA developed software, LAN and stand‑alone peripherals, network connectivity, diagnosing print issues, and general customer procedural issues.
• Continuously take proactive steps to reduce ticket escalations by adapting new trends, and changes to customer support requirements.
• Other duties as assigned.

• High school diploma or GED equivalent
• 1+ years of relevant experience
• Background check

• Ability to work nights, weekends and holidays as required.
• Excellent organizational, presentation, and customer service skills.
• Ability to efficiently and effectively identify and solve project issues.

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry‑level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands‑on experience in the global, fast‑changing business world.

From on‑the‑job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you.

Chenega Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. Affidative Action plans are available for review by employees and job seekers by contacting our EEO/AA officer at (907) 277‑5706. If you are having technical issues or need an accommodation, please e‑mail us at  Every effort will be made to respond within 24 business hours.

Drug‑free workplace. We participate in the E‑Verify Employment Verification Program. Native preference under PL 93‑638. EEO Poster: https://(Use the "Apply for this Job" box below)..