Cyber Field Specialist

If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.

• Everyone is focused on serving the customer and we do that by collaborating and supporting each other
• Associates look forward to coming to work each day
• Every associate matters and makes a difference

It is truly a culture like no other — We hope you will join our team! Find out more about our company and culture here.

Preferred location for this position is Albuquerque, NM. Will also consider qualified candidates in other areas of NM as well as surrounding states.

Aligned with the TRIMEDX Vision, Mission and Values, the primary role of a Cyber Field Services Specialist is to support the operations of the Clinical Engineering Department with regards to production medical equipment IT systems and various Connectable & Connected Device Inventory (CDI) projects. These operations entail responding to and supporting with technical expertise Client driven integration projects, medical device network configurations, connected device inventory management, service and repair requests, identifying fault conditions and remediating if capable, or contacting and teaming with the Client Information Technology Department resources to resolve issues.

This individual will utilize downtime plans, logistics, and training to support the operational data workflows of the integrated medical devices and the production environment. The Cyber Field Services Specialist will ensure clinical equipment systems are fully inventoried, interfaced and/or integrated with various information systems in a consistent dependable manner, as determined by the Client’s Information Technology Department, in accordance with conventional networking and security practices, the Medical Equipment Management Plan and the TRIMEDX Clinical Engineering Program policies and procedures.

• Support, monitor and manage the Connected Device Inventory.
• Provide professional expertise, guidance and assistance in the area of Clinical Engineering-IT (CE CYBER) Systems and CDI.
• Establish themselves as the expert for the Clinical Engineering Department related to networked and/or integrated medical devices and/or systems.
• Promote uniform maintenance and repairs on production medical device systems across the Client’s healthcare enterprise.
• Monitor, service and/or support clinical equipment that utilizes networking technologies and/or Unix or Windows based controllers.
• Respond to CDI trouble calls pertaining to data flow issues from customers.
• Troubleshoot medical equipment and/or MDI hardware and software to ensure data connections.
• Sets-up and configure of CDI interface hardware for use in the production CDI environment.
• Verify proper data flow conditions on the CDI network.
• Provide remote support for network issues and elevate issues appropriately to CE, HIT and/or vendors.
• Record activities related to maintenance, support and project activities in the Clinical Asset Maintenance and Management System (RSQ).
• Work with vendors on hardware and software patch implementation for medical equipment per TRIMEDX operating policies and procedures.
• Work with Client IT and various medical device and software vendors to lab test solutions prior to these solutions being put into the production environment.
• Provide training to Clinical Engineering associates on customized configuration and maintenance solutions developed for reintroducing integrated equipment back into the environment after repair.
• Monitors and evaluate proposed software revisions to medical equipment systems and actively track and ensure that systems being upgraded.
• Act as a System Administrator in partnership with Client IT and Clinical teams for medical equipment systems.
• Perform all duties related to this position as they are needed.

• Responsible for the inventory, planning, maintenance and management of LAN/WAN-based and integrated medical equipment network devices.
• Collaborate and/or report out to the…