IT Support Technician

We are looking for an IT Support Technician to provide efficient first‑line IT support for end‑users of the enterprise within Aer Sale, Inc.

Provide efficient first line of IT support for end‑users of the enterprise.

• Provide first‑level support for the IT helpdesk and resolve end‑user issues.
• Troubleshoot software and hardware issues to find solutions.
• Properly escalate unresolved issues to the next level of support.
• Track, route, and redirect issues per established policies and procedures.
• Utilize excellent customer service skills to minimize end‑user downtime.
• Respond to issues in a timely and efficient manner.

• Associate degree or equivalent job experience.
• 1‑3 years of relevant experience or equivalent combination of education and work experience.
• Working knowledge of help desk software, remote control, and fundamental operations of relevant hardware and equipment.
• Proven working experience in providing help desk support.

• Strong Microsoft Office skills along with server and desktop proficiency.
• Strong interpersonal skills, excellent verbal and written communication.
• Troubleshooting computer hardware and software.
• Printing (local and remote), VPN setup and operation (client and server).
• Outlook/Office 365 configuration.
• Strong understanding in the area of technical support.

• Medical, dental, vision, life, short and long‑term disability insurance.
• 401(k) with employer contribution.
• Employee Stock Purchase Plan (ESPP).
• Education reimbursement (related field).
• Employee referral program and recognition program.
• Paid holidays and 15 paid time‑off days per annum.

Aer Sale is an Equal Opportunity Employer. The company prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on race, color, religion, sex, sexual orientation, national origin, and for inquiring about, discussing, or disclosing information about compensation. As a Government Contractor, Aer Sale takes affirmative action to employ and advance in employment individuals without regard to disability or veteran status.

Albuquerque, NM