Engineer, Onboarding Services

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Do you have the CHOPS
? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses.

The Onboarding Services Engineer is responsible for integrating applications with infrastructure and ensuring that components are designed, built, and configured to meet the client’s specifications. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues and enjoys learning new technologies on the fly.

• Travel onsite to client offices throughout the United States to provide services as requested, including infrastructure, network, server, workstation, storage, security, and line of business applications.
• Use diagnostic tools and discovery applications to discover all aspects of a client environment, thoroughly document findings, and evaluate the health, security, and effectiveness of the client’s technology footprint and make recommendations for improvement.
• Communicate and interact regularly with client contact(s), onboarding manager, internal team members, and the internal client strategy team to ensure all updates and recommendations are clearly communicated.
• Partner with outgoing client’s IT providers to transition IT support services over to IT Solutions control without interruption to the client’s business needs, workflows, and productivity schedules.
• Install technology offerings to client servers, including backup devices, backup software, monitoring software, diagnostic software, SIEM devices, Office 365, ATP, Mimecast, AAD, AWS, Kaseya, Connect Wise, and other helpdesk software solutions.
• Automate the management of the client environment where possible and keep the process documentation up to date and accurate to ensure the internal service desk can fully support the client.
• Interface with the client’s vendors to guarantee our ability to fully support all vendor supplied software, equipment, and technology portals.
• Interact with telecommunication, hardware and software vendors and operate on the customer’s behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders.
• Manage service tickets that are assigned to your personal and team queue and respond in agreed upon timeframe.
• Provide superior service to customers and clients with limited supervision consistently.

• Strong oral and written communication skills
• Effective time management and multi-tasking skills
• Maintains the ability to stay organized and be detail-oriented
• Demonstrates a passion for solving problems or helping others and takes the initiative in driving continuous improvement/execution excellence
• Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
• Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory, Group Policy, DNS, and print management
• Basic understanding of computer networking, server technologies, and wireless and firewall technologies for configuring, documenting, securing, and monitoring. Preferred LAN Switching and Routing, SAN and NAS Technologies experience
• Hardware familiarity with server equipment including but not limited to Cisco, Dell, HP, and Fortinet platforms. Preferred experience with Cisco ASA, Cisco SG switches, Cisco Meraki, Dell Sonic
  
  WALL, Dell Power Edge, HP Aruba, HP Procurve, and Ubiquiti
• Ability to lift at least 50 pounds and be comfortable with climbing up step ladders

• A minimum of 2 years’ working experience in an MSP environment
• A minimum of 4 years’ work experience in an internal IT environment
• Bachelor’s degree in a related discipline or equivalence of professional work experience
• Experience with security solutions for installation including…