Student Consultant

Position Summary

WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROMALL STUDENTS REGARDLESS OF WORK STUDY AWARD

Academic Technologies is seeking responsible, self-motivated students that demonstrate leadership, aptitude, and initiative to provide assistance and training on a wide variety of technology in classrooms across campus to students, faculty, and staff. Successful candidates will demonstrate excellent customer service skills and an interest in technology support, customer service, and teaching. This position provides support for walk-in requests, over the phone requests, and requests from within the UNM Service Now system.

Must possess the ability to work independently, organize time efficiently, and communicate professionally with faculty, staff, and students. Applicants should be able to take the initiative to solve problems on their own as well as request help as needed. Applicants may be asked to participate in projects, which may include technology testing, maintenance, or deployment of new classroom environments.

• Provides technical support and training for technology in classrooms and computer pods.
• Routine maintenance and testing of classroom technology.
• Provide immediate response to requests from both walk-in and phone calls.
• Troubleshooting software and hardware issues including resolving and triaging issues in the help system.
• Proficient in basic clerical skills and willing to use work time to learn and expand one's knowledge.
• May be expected to perform administrative tasks.

Enrolled in a degree seeking program at UNM, at least half-time (6 hours) at UNM for fall and spring semesters.

• Experience in customer service.
• Ability to work in a team environment.
• Experience instructing customers and working with faculty.
• Experience supporting and troubleshooting computers or AV systems.
• Experience working in an IT ticketing system.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

ALL APPLICATIONS MUST SUBMIT RESUME & COVER LETTER

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.