IT Support Tech

IT Support Tech 2

Position Summary:

The UNM Health and Health Sciences IT Department is looking for a full-time, experienced IT Support Tech 2 within the Technology Support group, that will provide IT support to specific departments with an executive level focus. This 100% on-site position primarily serves the Health Sciences Office of the Vice President at UNM North Campus, providing in-person support at the IT Service desk.

Additional tasks include Active Directory account management, workstation troubleshooting, diagnosis, hardware repair, workstation image deployment, encryption services, conference room AV support, and software support.

• Provide direct IT support to faculty and staff in the Office of Vice President on the UNM North Campus.
• Offer in-person customer support at the IT Service desk.
• Develop documentation of technology issues and assist in troubleshooting/resolution for Apple MacOS and Microsoft Windows hardware and software.
• Assist end users in understanding hardware and software components.
• Perform Active Directory account management.
• Troubleshoot and diagnose workstation issues, perform hardware repair, and deploy workstation images.
• Provide encryption services.
• Support conference room AV and software.
• Work closely with other health sciences IT groups to support enterprise-wide shared services.

High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

• Experience providing outstanding customer service.
• Ability to communicate intermediate technical guidance and instruction to users on the use of PC.
• Experience performing moderately complex preventive maintenance on systems software, applications, hardware, networking and communications.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Knowledge of a wide range of computer systems software, applications, hardware, networking and communication.
• Knowledge and support of both Windows and MacOS computers, tablets and phones.
• Proficiency with Active Directory Account Management.
• Experience providing Windows and MacOS Workstation and Printer Support.
• Experience with conference Room AV Support.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.
• Background check required:
  Yes.

Campus:
Health Sciences Center (HSC) - Albuquerque, NM

Department: HSC CIO Office (340B)

Employment Type:

Staff

Staff Type:
Regular - Full-Time

Status:
Non-Exempt

Pay:
Hourly: $19.56 - $26.80

Benefits Eligible:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. Additionally, UNM offers educational benefits through the tuition remission and dependent education programs.

See the Benefits home page for more information.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a third-party site, please visit UNMJobs to submit an application.

Please provide a Cover Letter, Resume and a Completed UNM Application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. For additional details, see the Veteran Preference Program webpage.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions to successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit (Use the "Apply for this Job" box below).

Refer to  for a definition of Regular Staff.