VOIP Administrator

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Albuquerque, NM

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Albuquerque, NM

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

At Cyberstar, we aim to analyze and boost human and business performance through the implementation of business process redesign and information technology (IT) modernization to include data analytics and cloud computing.

We offer an alternate solution to improving the quality and effectiveness of business operations. In an ever-changing economy, Cyberstar helps companies better read and understand their market data through the synchronization of process innovation, human dynamics, analysis, and the integration of data technology capabilities, to ensure functional optimization in their business.

The VOIP Administrator will support and manage a VoIP system, including installing and configuring VoIP related wiring and hardware.

Duties And Responsibilities

• Implement software changes and perform system management and configuration for all required locations.
• Manages, troubleshoots, updates and configures Call Manager software and hardware.
• Responsible for moves, adds, or changes (MAC) for telephones at the onsite locations.
• Install and configure VoIP related wiring and hardware.
• Evaluate the network infrastructure (e.g., VoIP, internet, intranet) and provide network improvement recommendations. Provide all the necessary documentation to the customer lead for submission to configuration management for documentation and perform approved improvements according to documentation.
• Maintain current knowledge of vendor upgrades and patches to the network component operating systems and firmware.
• Create and review performance and capacity evaluation data and provide technical solutions for performance improvement, problem resolution, and problem prevention.
• Other duties as assigned.

• Bachelor’s degree in computer science or related field or work experience.
• 3+ years' experience in network security solutions:
  Cisco ASA, or other firewall technologies.
• 5+ years' experience in networking and voice communication systems, with at least 2+ years’ experience specifically with Cisco VOIP systems.
• Experience working with VLAN’s, TCP/IP networking and routing, VOIP and Communications Services, Gigabit Ethernet switching, wired and wireless Ethernet networking.
• Experience in the design of VOIP systems consisting of several thousand users and multiple sites.
• Experience in writing and maintain accurate system documentation, system specifications, system requirements, project plans, presentations, correspondence, studies, reports, cost models and training materials.
• Background check.

• Thorough knowledge of the principles and practices used in the design of LANs, WANs and VoIP systems.
• Must possess the skills required for project planning and management (e.g., new system design, installations, upgrades) involving multiples sites.
• Must possess the ability to establish and maintain effective working relationships with customers served and associated support personnel.
• Ability to effectively explain complex technical concepts to both technical and non-technical personnel.