Technical Analyst

Position Summary

The Utilities Department manages and oversees utility services for over 216 buildings and 8,800,000 square feet of building space. This position oversees the IT network that supplies the control and monitoring of utilities to these buildings and spaces.

• Maintain Utility Services IT controls and network for the campus utilities systems
• Analyze and evaluate computer network design, operating systems, and business requirements for the department, consult with personnel from various Utility divisions and other UNM departments to identify areas for strategic improvements and upgrades.
• Serve as the administrator for large and highly complex databases; research and identify database environment requirements and specifications; determine integration requirements to ensure inter-operability across multiple systems, technologies, and networks.
• Oversee the integrity and security of the Utilities Department networks and all related components, including the human element, physical and virtual servers, domain controllers, desktops, laptops, printers, and other devices.
• Provide recommendations for improving hardware and/or software to accomplish business goals; recommend and/or implement operating system adjustments to maximize application performance and resource resolution.
• Serve as a technical expert within area of assignment, providing guidance and direction to other staff and resolving complex problems; participate in developing strategic plans for systems/applications development and modification within area of expertise.
• Lead and direct the work of subordinate staff within the department.
• Prepare reports, presentations, and other documents.
• Participate in committees and task forces.
• Attends meetings, conferences, and training sessions.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Bachelor's degree; at least 2 years of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

• Job experience in Information Technology in utilities infrastructure management, preferably within an academic and/or utilities industry setting.
• Understanding of the specific needs, priorities, and complexities in managing the IT needs and projects within the utilities' domain.
• Proficiency in managing Apple and Windows devices and an understanding of Active Directory, group management, and printer management.
• Experience with relational database systems and querying data.
• Experience with other utilities software.
• Experience with vendor interactions.
• Excellent people management and communication skills and the ability to support a diverse user base.
• Ability to present and convey concepts and information to large audiences within the utilities' domain.
• Knowledge of mobile communications and device support.
• Familiarity with conference room AV technology.
• Knowledge of remote support tools such as Bomgar.

Applications need to include a complete professional work history with dates and hours worked.

Main - Albuquerque, NM

IT Campus Outreach & Engagement (362A)

Staff

Regular - Full-Time

Exempt

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. Benefits home page provides more information.

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Yes

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