Student Support Technician

Student Intermediate Level

Requisition : req
35158

Working Title: Student Support Technician

Pay: $14.00 - $16.50 Hourly

Campus: Main - Albuquerque, NM

Department: IT Academic Technologies (321A)

Employment Type: Student Employment

Student Type:

Status: Non-Exempt

Background Check

Required:

For Best Consideration Date: 11/27/2025

WE ARE ACCEPTING BOTH WORK STUDY AND NON WORK STUDY APPLICANTS

This Student Support Technician provides tier 1 customer support for one or more of the following applications:
Opinio, Course Evaluations, and Qualtrics. Support is provided by phone or email with assistance from a Technical Analyst II. The Student Support Technician will also create documentation, update web pages, communicate technical details to customers, assist with projects, software testing, and will work alongside a team of 2-3 other support personnel. Position is hybrid, with mostly off-site work, though some in-office commitments are expected.

Office hours are 8:00AM – 5:00PM, Monday through Friday. Occasional weekend or off-hours work is required. Applicants are expected to be able to work the full 28 hours available for student staff.

• Review technical documentation to support Course Feedback, Esurvey, and/or Test Scoring faculty and students.
• Work through email or phone with faculty, staff and students using our services.
• Provide reliable and accurate technical support for students, faculty, department chairs and administrators.
• Learn and work with UNM’s Qualtrics, Evaluation KIT, Esurvey Opinio, and/or Scantron applications.
• Help troubleshoot and resolve technical issues from these four services.
• Support the administration of campus-wide elections.

Equivalencies not found for this position

• Enrolled in a degree-seeking program at UNM.
• Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study you must meet satisfactory academic progress.
• Excellent written and verbal communications skills.
• Excellent teamwork and interpersonal skills.
• Strong work ethic and sense of responsibility.
• Organized, thorough, and detail-oriented.
• Able to problem solve within web applications and other information technologies.
• Flexible and able to adapt to occasional changes in assignments and priorities.
• Intermediate MS Excel and Word skills.
• Microsoft Outlook Skills.
• Customer Service or helpdesk experience.
• Close attention to detail.
• Knowledge of Windows OS.
• Ability to use and create documentation.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit the UNMJobs site to submit an application.

ALL APPLICANTS MUST SUBMIT RESUME & COVER LETTER

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.