IT Help Desk Support Specialist

Join Singleton Schreiber as an IT Help Desk Support Specialist I in Albuquerque, New Mexico.

We provide technical and systems support to our New Mexico offices and other locations. This hybrid position offers a unique opportunity to work with a variety of technologies and make a tangible impact on our infrastructure.

$25.00–$28.00 per hour. Actual compensation may vary based on location, skills, and qualifications.

• Provide in‑person and virtual support for desktop/laptop issues, including hardware, software, and peripheral troubleshooting.
• Respond to and resolve helpdesk tickets in a timely and professional manner.
• Set up and deploy computers, monitors, keyboards, and other hardware for new hires and office locations.
• Install, configure, and troubleshoot Windows, Microsoft Office Suite, Zoom, Adobe, SharePoint, Ring Central, and legal‑specific applications (e.g., Filevine, Net Documents, Relativity, Smart Advocate, Everlaw, Case Anywhere).
• Assist with user account creation, password resets, and access rights using Active Directory, Microsoft 365, and other systems.
• Maintain IT asset inventory and documentation of procedures.
• Maintain software, hardware, and networks across all office locations.
• Ensure the security and efficiency of IT infrastructure through monitoring and maintenance of firewalls and network configurations.
• Act as a self‑starter and independent worker who can drive projects forward.
• Develop, document, and implement strategies for improving IT processes and systems.
• Travel to various office locations to support on‑site infrastructure needs and desktop support.

• 2+ years of desktop support experience in a professional services or law firm environment.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Hands‑on experience managing and troubleshooting tools such as Zoom, Ring Central, Adobe, One Drive, Office 365, SharePoint, and Exchange Online.
• Strong problem‑solving skills and the ability to work autonomously while managing multiple responsibilities.
• Excellent communication skills, with an ability to collaborate effectively with team members and end‑users.
• Ability to travel to other office locations to provide on‑site support.
• Project management skills, including vendor coordination and team leadership.

• Entry Level

• Full‑time

• Information Technology
• Law Practice