Front Desk Agent​/Night Auditor

Overview

The Towne Place Suites is looking for a Night Auditor/ Front Desk Agent to join the team. This is a great opportunity to begin a career in the hospitality industry and learn the Marriott brand. By working for this hotel, you will be managed by Total Management Systems, a growing organization operating ten hotels throughout the state. Enjoy access to employee discounts, health, dental, vision, and a 401(k) with matching.

Welcoming guests as they check in and providing outstanding service is a high priority. The main aspect of the job is to conduct all nightly-related duties while operating the hotel’s front desk systems for PBX, reservations and check-in/check-out to ensure the guest’s stay is as efficient and friendly as possible. We want to exceed our guest’s expectations and always go that extra mile to prove how important they are to our success.

• Assisting guests with the check-in and check-out process, including the computation and collection of payment.
• Complete and verify all audit paperwork and shift reports.
• Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
• Perform nightly balancing and telephone services to ensure proper posting to property management system; perform night backup of server.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to GM and other desk staff.
• Be proficient in local area amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc).
• Handle guest’s concerns immediately and request management assistance if necessary.
• Have detailed knowledge of the hotel amenities including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work the thermostat, etc).
• Ensure the highest level of guest satisfaction possible through thoughtful action.
• Sell the value of the hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests.
• Balance revenue and expense transactions that occur during the day; oversee front desk operations and appearance.
• Typically handle both the duties of the front desk agent and some duties of the accounting department.
• Track room revenue, occupancy percentages, and other front office operating statistics.
• Always represent the hotel in a positive manner; SMILE.
• Other duties as assigned