Sous Chef

AGE REQUIREMENTS

21 years or older

Directly supports the Restaurant Chef and/or Executive Chef. Responsible for the preparation of all food products for the Isleta Resort and Casino venues while ensuring all specifications and standards are satisfied. Directs, coordinates, and oversees the day-to-day Culinary and Stewarding Department’s operations, personnel, customer service, fiscal management, and administration while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests.

Actively exercises managerial responsibility for all department internal controls and regulatory requirements. Ensures employee compliance and conforms to all Tribal, Federal, State, Pueblo of Isleta Regulatory, and Resort and Casino regulations.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

• Proficiency in operating all kitchen equipment and follow preventative maintenance procedures.
• Implements and executes all culinary and stewarding operational and administrative systems.
• Ensures the highest degree of safety and sanitation with regard to food handling, ware washing, and kitchen cleaning.
• Responsible for daily kitchen cost control.
• Ensures a safe working environment for all team members.
• Ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction on all promotions and special events.
• Delegates functions to subordinates to ensure an optimum operation and encourage knowledgeable decision-making.
• Maintains adherence to the FDA Food Code for Food Sanitation and Safety. Creates and maintains logs for refrigeration temperatures, hot holding, cooling and re-heating of all foods. Daily inspection of assigned area for compliance with all food safety standards.
• Manages assigned area within the established policies, procedures, regulations and service standards. Administers documented progressive corrective actions where applicable.
• Plans for internal food promotions in conjunction with Restaurant Chef, Executive Chef and Food and Beverage Director.
• Leads their team to produce food to order or per banquet event order, meeting all recipe and specifications. Food to be produced in a timely manner, visually appealing to the guest and tasting excellent.
• Strong knowledge of food ingredients and modern cooking techniques.
• Enforces department standards, objectives, and policy that are in accordance with the Resort and Casino’s organizational mission.
• Maintains a skilled, trained, and motivated staff through continuous communication, feedback, and effective customer service training.
• Manages direct reports to accomplish performance goals. Provides developmental coaching and guidance for long-term career growth opportunities to all direct reports.
• Must possess working knowledge of and be able to adhere to all OSHA and HACCP standards and regulations.
• Resolves, both, internal and external guest issues and problems in a timely and professional manner.
• Occasionally performs duties of subordinates and other duties as need.
• Trains other employees in all aspects of food production and skills.

• Responsibilities include interviewing and hiring; planning, training, assigning and directing work; addressing complaints and resolving problems; providing feedback to management as to operating policies and procedures, and suggestions on how to make the food & beverage department run more efficiently and cost-effectively.
• Directly supervise production areas to ensure total quality; planning, assigning, and directing work.

• Culinary Degree and/or background in Culinary Management; 5-7 years culinary experience in progressively responsible positions required.

• Must be able to acquire and maintain Gaming…