Bartender Cart

MINIMUM AGR REQUIREMENT: 21 years or older

Maintains a clean and attractive beverage service area while providing premier customer service and well-prepared beverage requests. Responsible for cash bank, balance accuracy and cash handling procedures. Responsible for the operation of the on-course Beverage Cart and for Off-site food & beverage operations. All while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests.

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

• Provides prompt, courteous and competent service to all customers on a day-to-day basis
• Sets up and maintains cart in good working order. Reports all mechanical problems to supervisor immediately
• Follows established daily procedures for handling inventory items. Uses forms to check in and out all inventory items during shift
• Accurately accounts for cash bank reconciliation with sales receipts
• Complies with all beverage standards and recipes
• Resolves customer issues
• Ensures supplies, garnish and liquor pars are consistently available during shift
• Implements drink specials and promotions as directed by the Restaurant Manager.
• Opens shift on time with sufficient beverage stock and garnishes necessary for shift
• Consistently complies with cleanliness, sanitation, and maintenance, standards as established by our Standard Operating Procedures.
• Receives payment by cash, check, credit cards, vouchers, or automatic debits.
• Makes change and issues receipts to customers
• Counts cash and cash items at the beginning and at the end of the shift, and reconciles those items with the cash balance.
• Maintains attractive Beverage Cart, Bar and serving areas
• Maintains a current awareness of beverage trends and technology to recommend innovative ways to expand on the efficiencies of service, and production of product
• Attends daily communication meetings and training classes as assigned
• Occasionally performs other duties as assigned.
• Works the Eagle’s Nest and Banquet functions as needed.
• Must be able to train staff in all Bartender
  - Cart procedures.
• Maintains all service standards as defined by the company and the Bartender
  - Cart position.

• None

• High School Diploma and/or General Educational Degree (GED) equivalent, preferred.
• Two to three years’ prior Hotel or Casino beverage experience in high production facility
• Working knowledge of OSHA;
  Alcohol awareness programs.

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
• New Mexico State Alcoholic Beverage Service Certification, required.
• Must acquire POIGRA Alcohol Server License, required.

• Working knowledge of beverage recipe and service presentation for various alcoholic beverages
• Perform basic math skills quickly and accurately
• Must be able to speak, read, and write in English
• Working knowledge of wine and special drink recipes
• Working knowledge inventory, requisition and transfer procedure.
• Abide by all state, federal and liquor regulations pertaining to serving alcoholic beverages: minors, intoxicated guests, etc.
• Monitors, observes, and interacts with guests to assure no guest is over served alcoholic beverages.
• Must have essential experience operating POS (Point of Sale) systems and Cash Handling Skills.

• Work varied shifts and/or irregular hours (i.e. weekends, holidays, nights); stand for prolongs periods of time.
• Smoke filled environment
• Must be able to bend, stoop, reach, crouch, kneel, push, pool, and maneuver in small confided areas.
• Must be able to…