General Manager

Join to apply for the General Manager role at Ramada Plaza By Wyndham Albuquerque Midtown

Location:

Albuquerque, NM, 87107

We are seeking a dynamic and experienced General Manager to lead our team and enhance our operational efficiency at Ramada Plaza Midtown ABQ. This role is critical in driving the company's strategic initiatives, optimizing processes, and ensuring that all operations align with our business objectives. The ideal candidate will possess strong leadership skills and a proven track record in managing teams, driving profitability, and fostering a culture of continuous improvement.

• Strong background in hospitality management and exceptional leadership skills
• Proven experience in hotel management or a similar role within the hospitality industry
• Strong supervisory experience with the ability to lead diverse teams effectively
• Knowledge of revenue management principles and budgeting processes
• Exceptional customer service skills with a focus on guest satisfaction
• Familiarity with front‑desk operations and night audit procedures
• Strong leadership qualities with excellent interpersonal skills to build rapport with guests and staff alike
• Ability to handle multiple tasks efficiently while maintaining attention to detail
• Experience in strategic planning and execution within an operational context

• Oversee the daily operations of our hotel
• Focus on guest satisfaction, revenue management, and team development to ensure the highest standards of service and operational efficiency
• Lead and manage all hotel operations, ensuring compliance with company policies and procedures
• Supervise staff across various departments, including front desk, housekeeping, and guest services
• Develop and implement strategies for revenue management, budgeting, and financial performance
• Foster a positive work environment that encourages teamwork and professional growth among employees
• Oversee guest relations to ensure exceptional service delivery and address any issues or complaints promptly
• Conduct regular inspections of the property to maintain high standards of cleanliness and safety
• Manage human resources functions including hiring, training, and performance evaluations
• Coordinate night audits to ensure accurate financial reporting at the end of each day
• Utilize multi‑line phone systems effectively while demonstrating excellent phone etiquette
• Maintain effective communication with guests and staff in both English and additional languages as needed

• Director

• Full‑time

• Management and Manufacturing

• Hospitality

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