Program Director, Emergency & Urgent Care

Overview

About Intuitive Health Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, partnering with leading health systems nationwide to build and operate retail healthcare facilities that integrate urgent care and emergency services. This model enhances patient experience, reduces unnecessary emergency care costs, and supports health systems in expanding market presence. Intuitive Health serves more than 1 million patients annually.

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Oversight of Two Facilities

Presnow Coors 4515 Coors BLVD NW, Albuquerque NM

Presnow Paseo 6400 Paseo Del Norte Blvd NE, Albuquerque

• Oversight and management of two clinical facility level operations for PRESNow Free-Standing Emergency Room and Urgent Care Hospital Outpatient Departments including but not limited to:
• Complete P&L responsibility for the facility(s)
• Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)
• Coordination and integration of Provider activities in concert with the Medical Director
• Ensure operational procedures are consistently maintained in facility
• Provide leadership and motivation to maintain patient oriented customer service culture
• Responsible for maintaining facility operational metrics in accordance with benchmarks set
• Coordination with hospital partner for clinical recruitment and training
• Serve as cultural champion facility(s)
• Management of facility department clinical leadership staff for facility(s)
• Participate in regulatory and accreditation preparedness and survey process
• Participation in local marketing activities
• Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
• Promote the value proposition of Intuitive Health through coaching the Clinical Managers and administrative staff through daily activities for partner relationship. Maintain a positive and engaged relationship with the hospital partner leadership team.
• Participate in the budget development process with the Executive Director and Joint Operating Committee.
• Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility.
• Responsible for volume and center level growth.

• Bachelor’s degree in nursing required; RN license required. Master’s/MBA preferred.
• Minimum of 7 years’ experience within the healthcare sector
• Minimum of 3 years' experience in healthcare management required; experience with multi-site management is preferred
• Alignment with our core values and ability to lead through servant leadership
• Strong, clear, and precise verbal and written communication skills
• Strong communication & relationship management skills
• Ability to work collaboratively across multiple organizations
• Solid understanding of Healthcare Operations
• Solid understanding of hospital-based reimbursement, including the interplay of documentation, coding, billing, and collections
• Highly motivated individual with demonstrated initiative, independence, and curiosity
• Self-driven, with an ability to work well under pressure and respond to shifting priorities
• Ability to manage multiple projects simultaneously

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills, or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.

This job operates in a healthcare setting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This position would require moderate noise from phones,…