Regional Advanced Practice Manager; RAM; Lead Advanced Practice Clinician

About Us

Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission.

At PPRM, we all work in abortion care. This role supports abortion care through direct clinical triage, patient education, and follow-up, ensuring timely and empathetic support to those navigating abortion services.

You will work in a dyad partnership with the Regional Operations Managers to align the work and ensure the success of operational and clinical strategic goals.

You will lead and invest in employees through the performance management life cycle, including:

• Recruitment
  :
  Strategically source, interview, and hire diverse candidates
• Onboarding
  :
  Identify clinical learning needs, determine training and onboarding plans, and collaborate with the training team to implement.
• Coaching
  :
  Monitors employee performance and provides constructive feedback and coaching. Operationalize continuous quality improvement of clinical care and related health center operations that are not meeting quality or productivity expectations.
• Evaluation
  :
  Conduct clinician assessments and documentation audits and ensure clinical and documentation competence, and clinical care leadership abilities, and provide formal feedback of performance and behavior.
• Development
  :
  Identify and support opportunities for learning and development. You lead, support, mentor, and coach clinicians and provide clinical guidance to the health center team. You support licensed staff to develop and achieve clinical excellence, continuous professional growth, and progress on the clinical ladder as appropriate.
• Accountability
  :
  Assess and hold employees accountable to expectations including clinical key performance indicators, policies, and medical protocols related to clinical quality, and appropriate delivery of medical care, efficiency and productivity.

You facilitate communication and are a culture steward for the health care team.

• Keep employees abreast of information pertaining to their daily work
• Liaise between agency leadership and employees; represent and model agency decisions and advocate for team needs.
• Practice and model ethical communication
• Guide the clinicians in resolving interpersonal issues in the workplace, dispelling silos, and integrating the clinical, operational, and quality initiatives. You act as a champion the In This Together Values and Service Standards and the REACT customer service model.
• Monitor the engagement of the team and champion resiliency, especially through change management initiatives, and foster a safe and productive culture for all employees.
• Connect employees’ work to the mission, vision, and values of the organization and align employee goals with the direction of the agency

You support the operational success of the health centers and agency.

• Support the implementation of strategic and tactical plans to ensure the Strategic Plan, as it relates to the clinical care in health centers, is being followed and all goals of the Plan, as they relate to the health centers, are being met.
• Participating in strategic planning by providing input and escalating key strategic concerns
• You ensure consistent and standardized implementation of policies and new initiatives through providing oversight, direction, and support to APCs and health center employees.
• Oversees APC coding and documentation in collaboration with the revenue cycle team.
• Monitor health center operations to ensure patient access meets defined standards, partner with patient access team and health center leadership in development and implementation of transformative measures to improve access, and minimize open capacity and no shows
• Collaborate with Clinical Quality and Risk team to promote high quality clinical care, proactively mitigate clinical risk and respond to practice or policy…