Patient Registrar III-Endocrinology

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This range is provided by Presbyterian Healthcare Services. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

$15.60/hr – $24.35/hr

Location Address
8200 Constitution Avenue NE, Albuquerque, NM , United States of America

Compensation Pay Range
Minimum

Offer:

$15.60
Maximum

Offer:

$22.12

Now hiring a Patient Registrar III – Endocrinology

Summary
Build your career. Make a difference. Presbyterian is hiring a skilled Patient Registrar III – Endocrinology. The Patient Registrar III acts as the experience ambassador and directs the exceptional experience for patients, families, and visitors in Presbyterian Medical Group Clinics. The ambassador assists, mentors, and encourages use of kiosk technology for patient registration functionality. Accuracy of data capture to reduce denials is paramount.

Secure financial payment at time of service including co‑insurance, copayments, residual balances, self‑pay and deductible monies due. Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions. The ambassador welcomes patients and visitors by facilitating registration, way finding, and concierge customer service. The ambassador responds to all walk‑in inquiries; e.g. form or prescription pick‑up, information regarding scope of practice, acquiring a PCP at the location, scheduling inquiries, release of information HIM requests, and message management as examples.

Full time

No

PMG – Kaseman

Weekday Schedule Monday‑Friday (United States of America)

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET, and EPE tools. Address and attempt to appropriately resolve complaints in the moment using key words at key times.
• Manage conflict and appropriately request the help of a supervisor when needed.

• Performs the patient registration process.
• Manage accurate collection of patient data, including guiding informed dialogue with patients and patient representatives regarding e‑signature documents and offering printed copies during each registration.
• Investigate insurance eligibility via electronic tools.

• Collects identified patient financial obligation amounts including residual balance if applicable.
• Refers as appropriate to onsite financial advocate or for uninsured to the Financial Advocacy Center.
• Follows PMG cash‑handling policies and balances daily.

• Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in‑basket pool to support operational aspects of patient care.

• Instructs patients on the Release of Information process and ensures a fully completed ROI Form is submitted to Health Information Management.
• Communicates effectively, documents, and follows pre‑determined workflows.
• Handles items such as prescriptions, handicap placards, and disability forms.

• Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage, and Serve to all whom you encounter.
• Looks for ways to improve efficiency, communication, and customer service.
• Communicates effectively to patients, peers, and site leadership.

Two (2) years of experience in healthcare or customer service field with significant customer service experience in scheduling and registration.

All benefits‑eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short‑term and long‑term disability, group term life insurance, and other optional voluntary benefits.

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well‑being. Earn gift cards and more by taking an active role in our personal well‑being by participating in wellness activities such as wellness…