Director, Partner Success

Overview

Synapticure is a patient and caregiver-founded company that provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. We partner with providers and health plans, including CMS  GUIDE dementia care model, to transform the lives of millions living with neurodegenerative diseases like Alzheimer s, Parkinson s, and ALS.

Director of Partner Success to lead the long-term success and growth of our strategic partnerships with ACOs, health plans, health systems, and community health organizations. Reporting to the Head of Growth, this role is the day-to-day owner of partner performance, satisfaction, and relationship health. You will work across executive, clinical, operational, and technical stakeholders to ensure partnerships achieve or exceed shared goals.

The ideal candidate is customer-obsessed, thrives in a cross-functional environment, and is motivated by solving complex problems that improve care for patients and caregivers. You will own ongoing performance management, lead business reviews, drive patient engagement initiatives, and identify opportunities for expansion within existing partnerships. This role requires the ability to influence at all organizational levels, navigate complex health system environments, and coordinate distributed teams across in-person and virtual settings.

• Serve as the primary relationship owner for key partner accounts, building trust and credibility across all stakeholder levels
• Strategic Partner Management: be the day-to-day relationship owner for key partner accounts, building trust and deep understanding across executive, clinical, administrative, and technical stakeholders
• Effectively communicate the vision for and benefits of the partnership to stakeholders at all levels
• Set and manage toward annual goals in collaboration with partners, driving patient engagement, growth, clinical quality, and revenue
• Lead quarterly business reviews (QBRs), develop key analyses and insights, and drive alignment on progress and health of partnerships
• Act as the internal champion for partner satisfaction and success, bringing the voice of the customer to internal teams
• Identify and cultivate growth opportunities within existing partnerships, including expansion to new sites, populations, or service lines

• Own and monitor partner-specific patient engagement KPIs; collaborate across internal teams to improve activation, retention, and satisfaction
• Support the design and implementation of enrollment workflows tailored to the partner s patient and provider needs
• Lead educational sessions with partner practices to drive understanding and adoption of engagement tools and processes
• Co-develop targeted outreach strategies with marketing and engagement teams, including campaigns, events, and materials tailored to local populations
• Use data and feedback to identify barriers to activation and work with partners to implement patient-centered solutions
• Elevate the voice of the patient and provider in shaping engagement strategies by incorporating real-time feedback and frontline experience into continuous improvements

• Maintain operational dashboards to provide transparent KPI progress and tracking
• Monitor and report on key outcomes (e.g., engagement, clinical quality, cost & utilization, and patient experience metrics); use insights to drive actionable feedback and results
• Proactively identify risks, troubleshoot issues, and escalate as appropriate to maintain trust and partnership momentum
• Identify areas for improvement based on KPIs, operational workflows, and patient and provider experiences
• Identify ways technology and operational initiatives can further equitable access to care and support the complex needs of families and caregivers
• Translate partner feedback into programmatic enhancements or internal process improvements

• 5+ years of experience in customer success, partner management, or strategic operations in healthcare
• Proven…